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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1139 reviews
86%
Recommend This Property

Ratings Breakdown

1139reviews

  • 5 Stars
    583
  • 4 Stars
    330
  • 3 Stars
    117
  • 2 Stars
    70
  • 1 Stars
    39

trip to the falls

By

September 18, 2017

need to provide service from/to train station. excellent location from waterfalls.

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Comfortable room and great service

By

September 17, 2017

Even though we had no advance reservation, the front desk lady in dark blue suit courteously checked us in, promptly assigned a room per our request, and carefully applied eligible discounts. Also, she took time to show us the actual room before we accepted it. The breakfast cost per person to be paid in the dining room was a little higher than the amount printed on a coupon that offered a $2 discount as a hotel guest, because the price was just recently revised and too new to have new coupons printed. Food and service were satisfactory; the cashier/manager could maintain a little more relaxed demeanor.

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Clean bathrooms lots of towels.

By

September 16, 2017

club

Have stayed at this location several times. The staff is so pleasant and make your stay enjoyable even during renovation, which are now complete and the rooms are very nice. Like having the frig.

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Great location, clean, excellent package.

By

September 16, 2017

Comfortable bed, older building, nicely decorated, door to bathroom didn't close, liked the heated floors. Staff accommodating, food in the restaurant good. Location amazing, nice pools and facilities.

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BAD STAY

By

September 15, 2017

club

BED WAS VERY UNCOMFORTABLE BREAKFAST BUFF WAS COLD NOT WORTH THE PRICE

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Great room

By

September 13, 2017

Had a great time, room was very well kept. Internet was lacking however, guests were rude. But staff was excellent. No real complaint other than choppy and bad internet.

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Great hotel, great staff

By

September 12, 2017

platinumelite

Very nice location, relatively close to the falls. The hotel is really nice and clean. The staff was nice and welcoming.

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Our Room

By

September 11, 2017

club

Newly renovated room, and very clean. Maid service was excellent and always done when we returned.

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Best Deal in Niagara Falls

By

September 10, 2017

This two day deal is the best value in Niagara Falls. FREE PARKING is rarely offered at any other hotel. Hot breakfast both days. Waitress are amazing and very attentive. Diner at Cocos and then Skylon Tower is first class.
Rooms are newly renovated and every room has a fridge.
The pool is warm and inviting and the hot tub is hot and very large.
It is right across the road from the Casino.
There is frequently live music in the bar at night.
We have done this package for 20 years now.

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Could be cleaner

By

September 10, 2017

The room is good overall, just some dust on the Coffee maker, under the mirror in the washroom and some on the lamp near the bed.

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Great Stay

By

September 07, 2017

club

Great Value Location. My place to of stay on many occasions.

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Great Staff

By

September 05, 2017

Went out of their way to help us, great location, free parking.

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