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Rated 4.2 out of 5 by 629 reviewers.
Rated 5.0 out of 5.0 by Can't be beat. Great value.Wonderful staff. We can't say enough about our experiences at this facility. we have stayed here between 15-20 times and have never been disappointed. Since retiring we have stayed here 3 to 4 times a year. Staff remembers us and treats us more like family than guests. There are only 2 improvements that we would enjoy seeing one being a small frig and microwave in the room and second more variety on the food and room package that we so enjoy. October 9, 2015
Rated 5.0 out of 5.0 Exceptional staff We did the 2 night Breakation Package that included 2 Coco breakfasts and dinner. We totally enjoyed the food at Cocos but the staff at Coco's and the staff at the front desk of the hotel were fabulous. They were all so friendly and happy to help us. The location was perfect. Close to the falls and easy access to wheelchair parking. My parents also had a handicap room that was perfect for them. A special treat was the dinner at Skylon Towers where we celebrated my parents 66th wedding anniversary. If we ever get a chance to go back to Niagara Falls we will definitely contact the Holiday Inn. October 7, 2015
Rated 5.0 out of 5.0 by My Go To Hotel at the Falls We have stayed at this hotel every year over the past 4 plus years. I look at others but find the Holiday Inn by the Falls offers the best value. Its very clean, has pleasant and attentive staff, a neat lounge with live entertainment (one person shows) that is not loud, the rooms are great and the parking is free. At this hotel you can easily walk to the Falls, Casino and a long list of good restaurants. My wife is very critical of the hotels where we stay, especially with service October 5, 2015
Rated 3.0 out of 5.0 by Average Hotel The supper package we had was good the hotel was average October 5, 2015
Rated 3.0 out of 5.0 by Areas for improvement Should have Sportsnet available on in-room TV. Should have a business centre. October 5, 2015
Rated 5.0 out of 5.0 by Always have an excellent time! Once again us 'Girls' got together for our annual getaway. Best "bang for your buck"! An excellent time was had by all!!! Everything was perfect.....the rooms, the staff , the food. Excellent location! Hope to see you next year! October 4, 2015
Rated 4.0 out of 5.0 by Excellent Reception I was warmly greeted by the staff, even though arriving after 23:00 on a Sunday evening, so we were off to a great start. Staying only because I needed a place to spend the night, and I was too lazy to drive back to Toronto. The hotel is definitely dated, but it was very clean and my room was a decent size. Best: Balcony with a view of the Skylon Tower Worst: Bed was like a slab of cement I would stay here again, because I just love rooms with balconies, or at least a window that opens and isn't restricted. October 3, 2015
Rated 2.0 out of 5.0 by What lays beneath! Below is a picture of under the bed. not a very good picture as it doesn't do justice as to the thickness of dust on carpet. Obviously the bed has never been moved to be vacuumed under. September 30, 2015
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