Rated 4.2 out of 5 by 786
Rated 4.0 out of 5.0 by Verified Reviewer great accessible hotel
The property felt like a resort and was easy to move around with a walker or wheel chair. The room was on the first floor and had nice view of the pool. All the staff in the dining room and especially the room service provided outstanding service. The accessible bathroom in the room was beautiful. This is one of the nicest accessible room hotels in Niagara falls. Thank you so much
June 23, 2016
Rated 3.0 out of 5.0 by business traveller 77 Niagara Stay
Hotel room and staff were fine, however at the price per room, I would have stayed elsewhere for a nicer experience. Value wasn't there.
June 21, 2016
Rated 5.0 out of 5.0 by Uxbridgerube Ladies Get-away
Our party of 10 thoroughly enjoyed our stay. Not one negative thing to identify. Loved the price the meals and the accommodation. Loved it !
June 20, 2016
Rated 4.0 out of 5.0 by BEEBEE78 memorable moments with our grandchildren
This was a very nice and economical hotel to stay in with our grandchildren. It was very clean and the staff was excellent to deal with. I wish the hotel had inroom safes. I would have liked to put our passports in a safe while we were touring. Instead i went to the front desk and they stored them for me. The rooms are quite small for 4 people. My fault i didn't book a family room. Bathroom and dressing area tiny.
June 18, 2016
Rated 2.0 out of 5.0 by DamRightBecky! Average, no internet
The staff wasn't friendly or helpful, there was no hot water and the internet connection doesn't make it past the lobby.
June 17, 2016
Rated 4.0 out of 5.0 by Peem29 Parking
Car parking is a big problem at Niagara Falls,but not at the Holiday Inn
June 14, 2016
Rated 4.0 out of 5.0 by TCB83 Great customer service
I have a very sensitive sense of smell and needed to switch rooms and the staff made that very easy to do. The beds and pillows were also very comfortable.
June 14, 2016
Rated 4.0 out of 5.0 by WandererJune2016 Wonderful staff
Recently while on vacation a family became ill and needed hospitalization which required transport to New York. A very stressful situation was made a little easier by the wonderful staff at Holiday Inn by the Falls at Niagara Falls, ON. Everyone we dealt with from the reception desk to the ladies who cleaned the rooms were more than friendly, helpful, caring and compassionate We would highly recommend this hotel as it was obvious In all our dealings with the staff there (even before the medical event) that they truly understand customer service and care about their guests stay with them
June 13, 2016