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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 533 reviews
88%
Recommend This Property

Ratings Breakdown

533reviews

  • 5 Stars
    312
  • 4 Stars
    120
  • 3 Stars
    48
  • 2 Stars
    36
  • 1 Stars
    17

Disappointed

By

July 25, 2017

When I arrived (middle of the night), I was not given my breakfast card, when I asked for it the next morning, I was treated like I was trying to defraud the hotel. Breakfast was mediocre at best anyway. Tried the restaurant for dinner the first night, was served a raw chicken sandwich. When I pointed this out, I was treated as I was being difficult, I was polite (but frustrated) the whole time. Only a $2 dollar discount offered. Was actually asked by the maid 'you don't want you room cleaned today do you?' and whn I said that I did she was visibly and verbally put out, as this seemed an outrageous request. The only time when service was at all timely was on the day of my scheduled (confirmed with the front desk) late checkout. Evening flight, so I was having a reading morning except for the same woman banging on my door tree separate times to clean the room. Once I could accept as a communication mix-up, and I explained that I was leaving at one and to please not disturb me again, she did two more times... The rest of my stay (when it was cleaned at all) the service was not there until 2 or 3. I would come back to my room between meetings and find it not cleaned into the mid afternoon. Now I am not expecting 5 star service, but as a platinum level member I do expect to be treated as more than a nuisance. Very disappointing to say the least, will never stay at this property again and will advise all of my colleagues to stay away from it.

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The warmest welcome back...

By

July 24, 2017

Safe; Secure; Warm; and Welcoming. I was relieved to get into my room. My thanks go to all your staff.

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Bed sheets dirty

By

July 23, 2017

club

I couldnt believe when i saw the sheets were not change after somebody was in that room already, you dont know what kind of illness other people.

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Rooms need updating

By

July 23, 2017

I've stayed this hotel before, lobby looks good but rooms are outdated, elevator takes forever to come. I signed up Eco stay for my extra 500 points and I'm yet to see this point credit. When checked in host was even completely unaware of this program which is an option on their reservation.

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WORSE IHG EXPERIENCE

By

July 20, 2017

club

Used this facility for my family reunion. Several rooms had mold, sheets were filthy and it took upwards of 1.5 hour to get another room. 1 cousin had to stay in a room with mold,

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Rooms not available at check-in

By

July 20, 2017

club

Overall stay was good. Rooms were not clean and ready at check-in, beds not properly clean, bathrooms were dirty etc. check-in time was at 15:00 didn't get room until 1830.

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poor customer service

By

July 18, 2017

club

Hotel lost power for over 12 hours. There was nothing the staff was willing to do to make our stay more comfortable. We had no power no a/c no way to heat food, no way to set wake up call. There was nothing to do but sit in a dark room. The staff told us to go to another hotel if we were not happy.

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Great front desk

By

July 17, 2017

club

We chose this hotel
A few miles from Virginia Beach due to the military discount and friendly service

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No power No Air

By

July 15, 2017

club

This was a very terrible stay probably the worst day I've ever had any hotel with no backup generator

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good for the price

By

July 14, 2017

club

great stay , nice suite, except the jacuzzi in the room don't work

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Good service

By

July 13, 2017

platinumelite

We booked this hotel because the one on Virginia Beach was sold out but it exceeded my expectations. Driving to the beach had no traffic. Room was clean and response to service request was quick. No complaints and will consider staying again if going back.

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Awesome Staff!!

By

July 12, 2017

This group of people are great!! Ms. Joyce and Bruce sang Happy Birthday to me and the hotel gifted my some beautiful and tasty cupcakes with a card....The GM, Ms. April is so friendly and approachable, she truly cares about whatwvwr your concern and findiing a quick resilution; many thanks Ms. April! The van drivers where there on time each Morning with a smile and pleasant conversation, at 0300 to shuttle me to wirk and took me to awesome places to eat, each night. Everyone was kind and helpful....!!!! Thank you again!!

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