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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 499 reviews
89%
Recommend This Property

Ratings Breakdown

499reviews

  • 5 Stars
    298
  • 4 Stars
    113
  • 3 Stars
    41
  • 2 Stars
    31
  • 1 Stars
    16

Overnighter

By

June 22, 2017

We flew in late and overslept breakfast time.
Nothing available if this is your situation.
The shuttle driver was very curtious.

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Great customer service

By

June 22, 2017

The hotel staff was excellent! So friendly so helpful made it feel like home. We had an early flight and used the van shuttle services from the hotel and the driver helped load and unload all 7 of our bags. I was traveling alone with my 3 kids and he even brought the luggage into the airport. Our waiter/room service attendant was so accommodating with our food orders. Excellent customer service from everyone at the hotel. Really enjoyed our stay. Thank you!

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2 days at the airport holiday Inn

By

June 21, 2017

Great service as expected. I have been always a loyal customer because I've been always satisfied with the quality of the service.
Thanks,
MC

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Great place to stay in Norfolk

By

June 21, 2017

platinumelite

Comfortable, clean, great service. Near airport, free 24 hour shuttle. Pricing is great for the area. Well situated between Norfolk and Virginia Beach.

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Great breakfast and wonderful service

By

June 21, 2017

club

Great breakfast buffet. The lady that runs the dinning room is a delight. She was very attentive to all of our needs. Clean rooms and comfortable beds.

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Quiet Stay

By

June 14, 2017

club

Hotel was clean. Room was comfortable, staff makes you feel welcome.

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Norfolk

By

June 14, 2017

club

Good hotel. nice employees . would stay here again . granddaughters liked the pool.

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Poor Night of Sleep

By

June 12, 2017

If you are looking for a good night of sleep, look elsewhere. Broken air conditioner, musty room, worn and tattered carpet poor water flow in the shower among other things! This used to be a nice hotel and convenient to the airport.....not anymore!

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Geat all around service

By

June 11, 2017

My experience was awesome... from checking in at 2am without a reservation, the morning buffet service/staff, and housekeeping....great costumer service! Everybody was friendly and welcoming!

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Great stay

By

June 11, 2017

Great hotel courteous staff great amenities I had a great stay and would recommend this hotel to others.

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Excellent!

By

June 06, 2017

platinumelite

Excellent stay. Staff was extremely courteous and acted in a professional manner.

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Trouble checking in for patents

By

May 31, 2017

club

had previously made reservations for parents back in Jan. I called a few days prior to them checking in and was assured All was well. Staff knew father would be checking in and I was paying. No mention of any issues. Day they check in they aren't able to. The hotel called me and wanted pics of my drivera license and credit card. I'm husband we're in the country without access to faxes or printers. Took roughly 2 hours of back and forth calls to get it straight. Wish they would have mentioned this anytime time prior they when my family is standing at the counter. Ruined our day that's for sure. Be aware if you reserve room for someone else.

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