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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 507 reviews
94%
Recommend This Property

Ratings Breakdown

507reviews

  • 5 Stars
    311
  • 4 Stars
    141
  • 3 Stars
    32
  • 2 Stars
    14
  • 1 Stars
    9

Convenient, pleasant stay

By

May 23, 2017

club

My boyfriend was participating in the Bonefrog Challenge at Berkshire East so we needed a place to stay the night before. We found this location to be extremely convenient to the mountain - just a short beautiful drive away. The room was clean and comfy. The staff was friendly and welcoming. We went to the restaurant for breakfast - service was a little slow and the food wasn't amazing but it got the job done of feeding us before a long day. If you're in the area, I'd recommend this hotel.

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clean great location

By

May 23, 2017

club

The hotel is conveniently located in the town of north adams, Easy to get to. Clean friendly staff

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Best in North Adams

By

May 19, 2017

club

We had a good experience and enjoyed a real resturant breakfast (we took breakfast option, the $20 credit was adequate for the two of us). The cost can be a bit high, perhaps based on demand?

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holiday inn berkshires

By

May 19, 2017

club

We stayed for two nights for my son's graduation. We had an enjoyable stay. The staff was friendly and helpful. We enjoyed the location and walked the town.

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Pillow and coffee

By

May 18, 2017

club

Thank you for trying to find us more comfortable pillows. I know good coffee. Sorry to say yours just didn't taste right.

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Great hotel in a great little New England town

By

May 15, 2017

platinumelite

Really enjoyed our stay. Dining at the Freight Yard Pub was very enjoyable, plus loved the coffee at BrewHaHa nearby. Thanks!

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overall good experience

By

May 11, 2017

My only comment is my room service coffee I ordered was warm instead of hot.

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Rude staff and very unaccommodating. Unable to access room several times b

By

May 05, 2017

Rude staff and very unaccommodating. Unable to access room several times because the key would not function properly. Very inconvenient and frustrating. Would not return to this Establishment

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Extremely comfortable and great staff!

By

May 04, 2017

Staff was wonderful - warm, professional, extremely accommodating. Rooms were very clean and very comfortable. Definitely the best value in the area!

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Guest Experience Review

By

May 04, 2017

club

Completely satisfied. Beds were comfortable. I love the pillows.

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Management changed reservation price without notification

By

May 03, 2017

club

I made the reservation 5 days in advance to take advantage of a discounted price. My reservation was confirmed via email.

When arriving at the hotel the "manager" changed the price of the reservation WITHOUT NOTIFYING ME.

Was told I should have received an email. I did not. I asked to see their copy of the email.. They could not show me one and the manager was not available to talk to me. I said I will wait because they were going to call the manager. The manager did not want to talk to me because...."I won't tell you anything different than I just told the front desk staff."

They told me it was a problem with the credit card. There was no problem..I believe it was human error entering the numbers on their part..........because it worked fine on check in??????

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Great service and roomy

By

April 25, 2017

club

Very nice hotel very quite and everyone was very helpful

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