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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 484 reviews
93%
Recommend This Property

Ratings Breakdown

484reviews

  • 5 Stars
    300
  • 4 Stars
    131
  • 3 Stars
    32
  • 2 Stars
    14
  • 1 Stars
    7

Terrible service

By

March 22, 2017

club

We had a long day of travel. Once I got settled around and was finally able to get my son to the pool, it was late and he only had 10 minutes before it closed. We went in and I sat to watch him. I was drinking my water, which I never go anywhere without!! I was asked to leave because I had water. Are you kidding me!! I can't sit and relax a few minutes? This is totally ridiculous. This hotel was not accommodating to the hockey teams. We weren't there to cause problems, but there have been things all the other hotels have done to help make the stay a great time. We will not be booking again at this hotel.

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Great room nice amenities, higher price

By

March 15, 2017

club

Very hapoy with the room. The pool was a must and the saunas and hot tub were great. One broken elevator meant long waits... it had been like that for a long time and no indication was given of when/if it would be fixed...price was 50% above other hotels in the area...

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Breakfast

By

March 02, 2017

club

Service was way too slow. There were not enough staff to serve customers in the dining area. Food arrival like at least 45 minutes for breakfast, which was too slow to be acceptable.

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Poor

By

March 02, 2017

club

Toilet Flush was not working had to hold flap 8 times Hot water was not working on second day.

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Convenient to MCLA

By

March 01, 2017

club

Right downtown, this hotel is close to MCLA and MASS MoCA. For the price and location, its a good choice. If our daughter ends up going to MCLA, we will probably use this hotel for any weekend visits.

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Very clean

By

March 01, 2017

club

Hotel is very clean and more than comfortable. Staff is very friendly.

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Friendly and accommodating

By

February 28, 2017

club

Staff was friendly and willing to spend time assisting us. Rooms were absolutely clean.

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Great location

By

February 24, 2017

club

Great location
Lots of really good restaurants and places to go to museums across the street couldn't get any closer than this hotel plus it had a pool so my son was really happy

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Good Hotel

By

February 24, 2017

club

This hotel is a good location. Most times a good value ( prices do vary)
Staff is pleasant
Rooms are clean
Bathroom lighting is terrible (for the ladies)
Beds are comfortable
Have stayed there several times

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Excellent choice of hotel in North Adams

By

February 24, 2017

club

Very accommodating staff in a clean place to stay. This is my hotel of choice for this town. Very good accomodations for. wheelchair accessibility. Getting in and out of the room, though, is awkward for a wheelchair.

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really nice in North Adams

By

February 21, 2017

Hotel accommodations are limited in North Adams. We had low expectations. Hotel was nice, clean, spacious, we go to many hotels, so honestly its dated but not a drawback. Friendly staff, room clean, spacious, mattress and bedding nice, pillows could use upgrading. Would return.

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Great Location

By

February 13, 2017

Great location, close to everything, this property
is quiet comfortable, and offers lot of parking.
I recommend this hotel.

Posted byHotelStaff
February 13, 2017
Hello! Thank you so much for your feedback! We love to hear from our guests especially when they have had an excellent stay. We appreciate your business and hope you will continue to choose our hotels. Yvonne W Front Office Manager
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