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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 612 reviews
88%
Recommend This Property

Ratings Breakdown

612reviews

  • 5 Stars
    364
  • 4 Stars
    142
  • 3 Stars
    48
  • 2 Stars
    32
  • 1 Stars
    26

Comfortable rooms.

By

September 20, 2017

platinumelite

Very clean, comfortable and great hospitality.the children are free and they enjoyed the swimming pool. The bar was late back with great service and good food. I would definitely recommend this hotel to my friends and family. My stay was quite enjoyable here.

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Desperate need of renovation

By

September 19, 2017

We stayed at this property for a family wedding, the price we paid for an advanced purchase to ensure we had the room was extreme. For the extreme price we paid I expected a 4-5 star hotel and this is not at all what we got. I suppose we paid high due to the proximity to Mohegan Sun, but we were underwhelmed and it left me saying I should have booked across the street at the Hampton. This property is in an older hotel and in desperate need of a renovation and a deep cleaning. The hallways are beat up from years of luggage damaging the walls and wallpaper, yes wallpaper that tells you the age. In addition, the halls and the rooms are not clean. The room decor was ok, but cheap- acoustic drop ceiling int he shower? really. Several other rooms our family stayed in smelled of cigarette smoke and were not clean at all. I will not recommend this hotel at all and will not return anytime soon

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The employees were as nice and helpful as you can get

By

September 18, 2017

club

A 10 all the way. Hotel was clean, people were great, priceless right. Good location

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Great place

By

September 18, 2017

Bar is great good food great happy hour hotel is clean and everyone is friendly

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comfortable bed and great service

By

September 18, 2017

club

I always have a great stay at Holiday Inn. clean rooms good security excellent customer skills. The food is good the price is reasonable

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Great service!

By

September 13, 2017

club

We have to thank Jessee, the gentleman that was on duty this night!!! He went ABOVE AND BEYOND to take care of us!! And Never did he seem annoyed or frustrated, he just made sure we were happy ! Thank you Jessee and keep up the great work

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Holiday Inn

By

September 13, 2017

platinumelite

Very convenient and comfortable hotel to stay at after a night at Mohegan Sun!

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A Hotel of Consistency

By

September 12, 2017

platinumelite

Holiday Inn-Norwich is just a stay of consistency every time I stay there. Staff is very friendly and accommodating when required. Beds/Pillows are comfortable for a great night sleep. Bar Lounge food is just that, but fine if you just want to stay in doors and not travel about. I enjoy staying here - It is consistent every time - no surprises, which is just fine for me on these business stays.

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Terrible stay

By

September 09, 2017

club

I found the help less than helpful except for 1 person. The ladies that were cleaning rooms were very pleasant. But most others either rude or incompetent. I did not travel 5 hours to stay at a hotel that was going to make me so mad. I also didn't want to go to a 6 story hotel to walk up and down the stairwells.

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Excellent dinner service

By

September 08, 2017

club

Comfortable hotel, spacious rooms and friendly staff. Bathrooms are a bit on the small side and water pressure was not as strong as I'd prefer, but overall it served its purpose. Dinner options in the onsite restaurant were very good. Very friendly wait staff and the food was very good. Dinner prices were much more reasonable than breakfast. Flavored water in the lobby was a nice treat. If only they would add some more outlets in the rooms and allocate some of the unnecessary space for the bathroom, and lower the breakfast prices ($2.75 for a cup of coffee!?!) than I would give it an excellent rating.

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Comfortable, betterr than many.

By

September 07, 2017

We were there only a short time, speaking to only three staff members, but did enjoy our stay. The only problem, and a small one that front desk wrote memo about was the bathroom door squeaked and needed lubricant.

By the way we are Gold Members of Holiday Club and got no additional treatment, recognition or discount; probably our fault for not mentioning.

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Hungry for breakfast

By

September 05, 2017

club

The room was ok staff very good the breakfast was very expensive, not worth the money

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