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Rated 4.2 out of 5 by 242 reviewers.
Rated 3.0 out of 5.0 Great customer service, horrible management This review is for my entire experience of booking a block of rooms for wedding guests and my stay at the holiday inn the weekend of the wedding. Working with management about the block was easy at first and slowly it became harder to get answers about number of rooms left in the block and who had booked. Upon check out I was told everything was all set, after getting home, my husband and I realized both of our cards had been charged for the room and the amount that I had been charged was way more than the original reservation. After much confusion and phone calls, it took about a week for money to go back on our cards. The front of house staff at the holiday was wonderful during our stay. Sharon who works breakfast and brunch was fabulous and brought our delicious room service in record time! The housekeeping staff was also so friendly and accommodating, always having a smile on their faces. Lara, the shuttle driver, is also so friendly and accommodating and made our trips to Mohegan memorable. August 29, 2015
Rated 4.0 out of 5.0 by Great Staff We had a good stay at this hotel. We purchased the Mohegan Sun package and I feel that, with everything included in the package, it was an excellent deal. The only thing that would have improved this stay would be the cleanliness of the bathroom/bedroom. I love that the hotel had a shuttle to and from the casino. August 28, 2015
Rated 4.0 out of 5.0 by friendly staff nice friendly staff,greeting by name ,clean facility. August 27, 2015
Rated 5.0 out of 5.0 by Great room Clean , comfortable and affordable. Great staff! The Cinnamon French Toast was yummy! Shuttle to Mohegan Sun was super! August 24, 2015
Rated 5.0 out of 5.0 by World Class Service What a pleasure walking in to this hotel a feeling the energy of hospitality and service from the staff here in Norwich. They could not do enough for me . Thank you August 24, 2015
Rated 5.0 out of 5.0 by Great Mohegan get away Went to concert at Mohegan Sun Casino and staying at this hotel made everything stress free. Took shuttle to and from casino. Rooms a clean and up to date. August 20, 2015
Rated 3.0 out of 5.0 by Es bueno Es bueno, sin embargo es importante enfocarse con el servicio al cliente especialmente con los clientes Gold, ya que en otros hoteles Holiday Inn si se nota la especialidad en el servicio. August 20, 2015
Rated 4.0 out of 5.0 by Great service Customer service was excellent, let us get right into our rooms before check in. The shuttle service was very accommodating and the driver was great! The only complaint I had was the cleanliness of the room the bathroom floor wasn't cleaned properly hair's on the floor..gross! the end tables in the room very dusty could write your name in it. August 20, 2015
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