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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 503 reviews
89%
Recommend This Property

Ratings Breakdown

503reviews

  • 5 Stars
    304
  • 4 Stars
    115
  • 3 Stars
    38
  • 2 Stars
    27
  • 1 Stars
    19

Good

By

March 28, 2017

club

When I arrived I was offered a different room because I booked a room which was handicapped accessible. The room was nice and cozy and I got great customer service from the guy at the desk. The money for the room was great but it does not include breakfast. We ate breakfast at the hotel restaurant and it was great.

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Great staff

By

March 28, 2017

The manager went out of his way to help me use my points for not just one, but two nights. This was a huge cost savings to us and made our weekend getaway even better. The lady at the front desk was kind enough to ask the manager to look into it for us. It really made our little trip that much better. The shuttle bus driver was also very nice, driving us to and from the casino. I travel a lot for work and this is some of the best staff I have encountered.

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Good Room and a decent price

By

March 21, 2017

club

It was a little pricey for a 2 day stay, since it only shuttled Mohegan Sun, but it way St. Patty's day weekend, so no real complaints. Room amenities were excellent.

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St. Pat's Day Respite

By

March 21, 2017

We always enjoy this hotel when we plan a Mohegan Casino late nite. The staff has always been more than accommodating. The free shuttle back and forth to the Casino is a great perk. We would definitely stay again.!

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Great time

By

March 13, 2017

club

Geoffrey, the shuttle driver, was my favorite. Awesome guy and really made the experience worth while. Rooms were so nice, and they accomodated a cot for us with no problem. Wish it was a little cheaper but worth the money. I had a good time

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Great service

By

March 10, 2017

club

The hotel was very clean inside and out, the rooms were well taken care of. The staff was very friendly and polite the welcomed us in a timely manner and answered any questions we might have had. I would definitely return and suggest it to someone I know.

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Excellent customer service

By

March 08, 2017

The staff was amazing. So helpful. Shuttle service was so helpful and breakfast was so good!!

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Clean

By

March 08, 2017

platinumelite

My hotel stay was pleasant - the hotel was conveniently located, clean, and the bed was extremely comfortable with plenty of pillows. I was disappointed to learn that the hotel has no suites, but the regular room was still a good find. It was my first stay since becoming an IHG Platinum Elite, so I was expecting a lot of fanfare. As it turns out, the hotel rep didn't even acknowledge or ask if I was a rewards member. It wasn't until I asked for the shuttle service that she remembered that I was entitled to a complimentary treat as an elite member. Regardless, she was still friendly and the stay was lovely.

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Great place

By

March 08, 2017

Staff was kind and helpful. Neighbor and hallway noise was minimal

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Satisfactory

By

March 07, 2017

club

Well kept and very clean. Extremely friendly staff.

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Soccer

By

March 07, 2017

club

I enjoyed staying at the holiday inn. It was great, huge, the best. All the other hotels are total failures

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Great location and service

By

March 04, 2017

platinumelite

My wife and I had a great trip and the location is so close to Mohegan Sun. The shuttle service is excellent!

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