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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 434 reviews
86%
Recommend This Property

Ratings Breakdown

434reviews

  • 5 Stars
    228
  • 4 Stars
    123
  • 3 Stars
    35
  • 2 Stars
    28
  • 1 Stars
    20

Mixed feelings

By

March 28, 2017

club

We were attending an event on Saturday night at the hotel, which was a great evening, decent food and catered for my dietry requirements (Coeliac), good music and great atmosphere. Even though we live only 3 miles away we decided to treat ourselves to an overnight stay so we could have a leisurely breakfast and a swim before heading home. Unfortunately there were a lot of children loitering around the hotel corridors, knocking on doors. We did inform the staff and they did speak to the children. However when we returned to our rooms around 1am there were still children in the corridors and even laying across the corridors! I did speak to the children and asked them to be quiet, fortunately I had had quite a bit to drink so I soon fell asleep. The next morning as I said we saw a large group of unattended children heading towards the pool so we didn't bother.
This has no reflection on the staff of the hotel who were very helpful, friendly and apologetic. Slightly disappointed with the breakfast as I'm coeliac, no gluten free sausage's, fried eggs were placed on top of crumpets (?) I asked for 2 slices of gf toast and was only brought one slice, I asked for a second which never materialised.
The rooms were clean, comfortable and modern, surprised there were no tea making facilities as I've seen them at other Holiday Inns.
I would stay in a Holiday Inn again but probably not worth the money to stay this close to home as I didn't feel like it was a special treat compared to when I have stayed at others close to home. However I would still recommend the hotel to visitors.

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Poor service

By

March 28, 2017

club

Great location but very poor service . Totally ignored waiting in restaurant .Cold breakfast very good but cooked breakfast very greasy and awful boiled eggs not cooked wouldn't pay for breakfast again

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Excellent

By

March 28, 2017

club

Had a relaxing and enjoyable stay here - friendly staff good food and facilities and perfect for ease of access to airport

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Holiday in north

By

March 25, 2017

The staff on reception are really helpful and friendly

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Welcoming relaxing place to stay

By

March 24, 2017

This hotel is everything ,welcoming and very relaxing prior to and post trip friendly staff and relaxing ambience

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comfortable bed and great service

By

March 21, 2017

club

Swimming pool was a bit cold room very nice entertainment was excellent

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Does what it says on the tin! good hotel great location

By

March 20, 2017

club

Good 2 night stay.
Hotel more geared for business/corporate events, but staff were excellent, and as a lone leisure traveller I was made to feel comfortable.

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One night stay

By

March 17, 2017

platinumelite

We have used this hotel previously, and based on our experience this time we will return the next time we are in the area.
We are Platinum IHG Rewards members, and we were offered an upgrade to a suite, which we accepted. The room was one of the most spacious we have had in a UK Holiday Inn - really first class.
Breakfast was very good, hot dishes being offered in small quantities at the counter, but constantly being replenished, thus providing a fresh cooked breakfast - nothing was 'tired'.

Posted byHotelStaff
March 18, 2017
Thanks for your review great to hear you enjoyed the stay. Our rooms are big compared to other hotels and people do really like the size. Thanks for mentioning breakfast nobody should ever leave hungry that's for certain. I hope we'll see you again soon and thanks again for your review. Regards Bill Heath General Manager
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Happy

By

March 13, 2017

club

Great stay on a last minute booking very accommodating

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Average

By

March 09, 2017

club

Average stay for 2 nights, was asked to sign up to IHG was told would get better internet but it never happened, breakfast below average in my opinion, looked as if it had been sitting there for hours although it was 7am, second day no eggs (not when I was there anyway), slept ok the second night, very poor the first night not sure why ?? Wouldn't stay again by choice

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Norwich North.

By

March 04, 2017

The reception girls are always friendly and welcoming as I am a regular visitor to the hotel.

The long term problem I have experienced with room 331 has clearly not been dealt with by the handyman and I am happy that it has been reported by the reception staff in good faith.

Other rooms and other stays have been of the highest standard which is why I return on a regular basis.

Posted byHotelStaff
March 06, 2017
Thank you for your comments. We have emailed you. We hope to welcome you back soon. Regards, Paige Blundell Student General Manager
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Business Stay

By

March 04, 2017

club

Staff were very helpful and food very good.Room was reasonable and very clean.

Posted byHotelStaff
March 06, 2017
Thank you for your review. Great to hear you enjoyed the food and thank you for mentioning the team as they work really hard to ensure all our guests have a stay to remember. I hope we can welcome you back soon. Regards, Paige Blundell Student General Manager
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