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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4,3

based on 508 reviews
90%
Recommend This Property

Ratings Breakdown

508reviews

  • 5 Stars
    285
  • 4 Stars
    144
  • 3 Stars
    39
  • 2 Stars
    19
  • 1 Stars
    21

Great experience until checkout and this survey :-(

By

marzo 20, 2017

club

This hotel is nice and in a good location for Oakville.
I actually stayed while working near Union Station Toronto, and the GO Train is a brilliant way to get there.
Breakfast staff and night desk staff were very helpful.
Had a glitch in checkout: I told the desk man that I had prepaid so he refused to give me a copy of my bill. I had not received one online (IHG site), but he still would not. I had to call IHG the next day and suffer a very rude call centre staff; this all detracted from my otherwise very favourable experience. I would have put this in the survey, but it was not evident where I should say this, and the survey did not allow me to go to a previous page and adjust my answer, so I will put it here.

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No surprises, bad coffee

By

marzo 19, 2017

club

The old Holiday Inn ad motto applies: " no surprises". If you want a mid price range chain hotel it is fine. However go out for breakfast: the coffee sucks

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HolidayInn

By

marzo 16, 2017

club

It was ok. Just a basic hotel. The food could be much more flavorful and the beds could be more comfortable. But not bad overall.

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Met all expectations

By

marzo 16, 2017

club

Room was clean and well designed. Location was perfect for the areas I needed to travel too. Staff was attentive and helpful.

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Comfortable Stay

By

marzo 15, 2017

We are often in the area for family obligations and this location offers us a comfortable overnight stay with a good breakfast buffet. Staff are friendly and courteous. And it is in a central and convenient location.

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nice place good location

By

marzo 14, 2017

platinumelite

perfect location for visiting Toronto Hamilton, Niagara
comfortable atmosphere
nice dining room good food

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Best Breakfast Service and Staff in IHG

By

marzo 13, 2017

The hotel was a good one, served as a good place to rest, courteous staff and comfy sleeping. What makes this hotel shine is its breakfast staff. Whether or not you have a voucher, the staff is always quick to meet you with a smile, and if you've been there multiple times remembers you (and sometimes your preferences!) The staff go above and beyond to make the visitors feel taken care of and appreciated. I can't say enough about how great they are.

Posted byHotelStaff
marzo 14, 2017
Exceptional service is what we strive for here and I am delighted that our all team members exceeded your expectation. I have shared your comments with our team and we all are saying thank you for giving us the opportunity. Saleem Jaka General Manager
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One night in Oakville

By

marzo 13, 2017

club

Convenient location across from the GO Station. Walkable even in early March. Nice comfortable room and nice folks working there.

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Great for Business trip

By

marzo 13, 2017

club

Close to my business meeting. Was clean and comfortable

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business trip

By

marzo 13, 2017

club

Good accommodated all I needed. Very clean and rooms updated with new carpet and bathroom appliances.

Posted byHotelStaff
marzo 14, 2017
We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future Saleem Jaka
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Great Value

By

marzo 13, 2017

club

Great value, great staff and service, good food in the restaurant and from room service. Will stay here again for my next business trip.

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Good

By

marzo 12, 2017

club

Good stay, clean and quiet, bed and pillows are comfortables.

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