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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 695 reviews
88%
Recommend This Property

Ratings Breakdown

695reviews

  • 5 Stars
    437
  • 4 Stars
    141
  • 3 Stars
    45
  • 2 Stars
    36
  • 1 Stars
    36

Downtown Omaha

By

June 23, 2017

The overall experience was very nice. Other than some loose tiles in my bathroom, the room was adequate. Cable TV guide was an excellent addition. The staff for the most part was extremely friendly. I have very little interaction w/ housekeeping. The front desk staff was very helpful and friendly. The shuttle driver was a tad short and rude upon my arrival.

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Beware of the parking lot

By

June 22, 2017

club

Hotel itself was good, for the price it would be nice if they had ample parking, with wider spaces. As it is, they make you sign a damage waiver and cram cars in to the point we had to enter through our tailgate. Six door dings in 1 night is reason enough for us not to stay at this location again. We had to load our kids and luggage in the loading zone everytime, since we could not access the carseats otherwise. So both parents needed to be present- one to stay with kids and one to go get the car. Our room was fine, only down side was we needed the sofa sleeper and had to completely make it up ourselves and all the bedding was not available in our room. Otherwise the room was clean and comfortable. The bed was a little softer than most, which made it more comfortable for us. The pool area was fun, and made the kids happy. The hottub was out of service during our stay. We received a free coucher for our kids, however breakfast was still about $35 for 2 adults with beverages and tip.

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Large room

By

June 21, 2017

club

Large room with two two kings, perfect for a family of 4! The amount of space in the room also made up for the funky smell on floor 4. Smelled damp, maybe from the pool area having zero ventilation? Also found a pair of dirty socks next to the bed (gross when they aren't your own), otherwise room 'seemed' to be clean. We had a few set backs but definitely had good service from a few girls at the front desk, that made up for the couple of things that we would have otherwise complained about.

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Great stay

By

June 21, 2017

The staff I dealt with were amazing. The young lady that was frequently staffed was professional, friendly, and determined to make thing right. She was the only reason I didn't growl and gripe while trying to figure out the internet issue

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Bed was mediorcre......should consider rotation of matressesses

By

June 20, 2017

I was not treated as an Elite member and was surprised at the quality of the mattress and pillows. the AC unit did not allow me to control the fan speed.

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One night stay

By

June 19, 2017

club

We were in Omaha for a concert. This hotel is really close to the venue. Nice clean room. Not a very good view. The bar had some very nice staff. We have stayed here in the past and will use this hotel in the future.

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Breakfast

By

June 17, 2017

club

You need to get a continental breakfast although burger theory good sometimes you don't have time to or want a big breakfast

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Great experience

By

June 17, 2017

The staff was amazing especially Jessica at the front desk. Kevin the shuttle driver was very knowledgeable very friendly

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Friendly staff

By

June 15, 2017

club

Staff was very friendly and went out of their way to assist. Free shuttle service was excellent and very helpful so I could make my appointments and leave the family car with my wife so she could take the children to local attractions. Great hotel.

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Nice rooms

By

June 14, 2017

club

Clean nice rooms. The pool was awesome for the kids. Customer service was great!!! The only negative was the restaurant at the hotel was awful and horrible customer service. Other than that everything was great!

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Terrible Stressful Stay

By

June 12, 2017

club

From the 20 minute check in, I knew this was going to be a bad stay. Even though we arrived well after the check-in time we were made to wait because they were short of cleaning staff. This meant that the water park had nothing but a pile of dirty towels and guests had to use their room towels for the main feature of this hotel.

Room service was slow and inaccurate menus were placed in rooms leading to confusion and frustration. Food came with no utensils, condiments, or napkins. We had to eat burgers with kleenex from the bathroom!

We got ice from the 4th floor machine, it melted overnight and when I went to empty the bucket discovered mold floating in the water from the dirty machine. (Picture Included)

The AC unit had to be set at a two degrees above desired temperature as it was wildly inaccurate.

And to top it all off there was a false pantry charge on our bill at check out to deal with.

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Hotel

By

June 12, 2017

Awesome! My children loved the pool area!! It was right by the airport which is what men needed for an early morning flight.

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