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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

3.9

based on 334 reviews
79%
Recommend This Property

Ratings Breakdown

334reviews

  • 5 Stars
    153
  • 4 Stars
    85
  • 3 Stars
    43
  • 2 Stars
    31
  • 1 Stars
    22

Could be cleaner

By

August 10, 2016

Everything was OK, Could have been cleaner carets. Air quality could be better, kind of musty.

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great pillows

By

August 08, 2016

would have like this to inc. a free continental breakfast

Posted byHotelStaff
August 10, 2016
Dear Valued Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our ongoing upgrades to the property. Our commitment to investing in our property will continue with renovations to our rooms. Thank you again, and we look forward to seeing you on your next trip to Oneonta, - Cooperstown! Best Regards
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Needs urgent upgrading

By

August 04, 2016

This Hol.Inn has the appearance pf being "tired' The guest rooms need an urgent upgrade. The addition of an eleivator would make it more visitor friendly. I only chose to stay at this Hol.Inn if the one at Cooperstown is unavailable.

Posted byHotelStaff
August 08, 2016
Dear Valued Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our ongoing upgrades to the property. Our commitment to investing in our property will continue this winter with renovations to our rooms. Thank you again, and we look forward to seeing you on Oneonta - Cooperstown.
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This survey has no end!

By

August 03, 2016

platinumelite

Great location. Nice comfortable rooms. Comfortable beds. Friendly staff. Attentive to your needs. Fast check-ins and check-outs.

Posted byHotelStaff
August 05, 2016
Dear Valued Guest, Thank you so much for your valuable review. Your valuable comments are helpful to another travelers. Once again, I thanking you for your comments and I assure you that your words will motivate our team to aim even higher in our efforts to delight our guests with product and service. We’re glad you had a taste of our warm, caring service along with trying our level Best provide a Homely Hospitality to valued Guest, smiling Faces, active hospitality will make all guests stay memorable We look forward to your next visit...
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Great Place to stay for a Good value.

By

August 03, 2016

This was a Family friendly place to stay. It was clean ,quite and Safe. Staff was friendly and professional.Restaurant served a Great Breakfast buffet.Was located close to most major highways and Cooperstown..I Would Love to stay there again when in the area.

Posted byHotelStaff
August 05, 2016
Dear Johnny T, Thank you so much for your valuable review. Your valuable comments are helpful to another travelers. Once again, I thanking you for your comments and I assure you that your words will motivate our team to aim even higher in our efforts to delight our guests with product and service. We’re glad you had a taste of our warm, caring service along with trying our level Best provide a Homely Hospitality to valued Guest, smiling Faces, active hospitality will make all guests stay memorable We look forward to your next visit...
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Dirty and Old

By

August 01, 2016

club

Raised rates for this sad hotel, dirty and old. Would never stay here again. Even the staff thought this place was a complete ripoff.

Posted byHotelStaff
August 03, 2016
Dear Valued Guest, Thank you very much for your valuable feedback. The inconvenience that you had experienced during your stay with us is indeed very disturbing. I have shared this with my department team members concerned and will ensure that this is not repeated. we are new management from this week within next few months will see lot upgrade to this property. Exceeding Guest expectation has been our constant endeavor. I would like to add that we are constantly upgrading our product to meet with the comfort levels expected by a modern day corporate or Leisure traveler. Once again I would like to thank you for your constructive feedback and take this opportunity to invite you back on your next visit to Oneonta to stay with us and experience the difference. Looking forward to personally welcome you back to Holiday Inn Oneonta Sincerely,
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Old

By

July 30, 2016

Below average hotel for an above average price. Fairly clean but outdated. Room service seemed to do a good job by paying attention to details.

Posted byHotelStaff
July 31, 2016
Dear Valued Guest, Thank you very much for your valuable feedback. The inconvenience that you had experienced during your stay with us is indeed very disturbing. I have shared this with my department team members concerned and will ensure that this is not repeated. we are new management from july 15, in next few months will see lot upgrade to this property. Exceeding Guest expectation has been our constant endeavor. I would like to add that we are constantly upgrading our product to meet with the comfort levels expected by a modern day corporate or Leisure traveler. Once again I would like to thank you for your constructive feedback and take this opportunity to invite you back on your next visit to Oneonta to stay with us and experience the difference. Looking forward to personally welcome you back to Holiday Inn Oneonta Sincerely,
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great rates and clean room

By

July 28, 2016

This property was in the midst of an owner change when we arrived. The new owner had not secured a liquor license by that time. Could not buys drinks in the lounge, which was disappointing.

No elevator for guests to take their luggage to 2nd floor room. had to use stairs. Hopefully they are getting that elevator installed SOON.

Posted byHotelStaff
July 30, 2016
Dear Valued Guest, Thank you very much for your valuable feedback. The inconvenience that you had experienced during your stay with us is indeed very disturbing. I have shared this with my department team members concerned and will ensure that this is not repeated. we are new management from this week within next few months will see lot upgrade to this property. Exceeding Guest expectation has been our constant endeavor. I would like to add that we are constantly upgrading our product to meet with the comfort levels expected by a modern day corporate or Leisure traveler. Once again I would like to thank you for your constructive feedback and take this opportunity to invite you back on your next visit to Oneonta to stay with us and experience the difference. Looking forward to personally welcome you back to Holiday Inn Oneonta Sincerely,
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Quiet, clean, everything I needed

By

July 21, 2016

club

My stay at the Cooperstown/Oneonta Holiday Inn in early July was everything I needed. I was attending a family weekend so dining wasn't a requirement. Although the hotel was full with families and children for the baseball camps, the hotel room and corridors were quiet and peaceful. The room and bathroom was spotless. The front desk personnel were cordial, friendly and polite. I have always been able to count on Holiday Inn for quality and service.

Posted byHotelStaff
July 27, 2016
Dear Valued Guest, Thanking for taking the time to share experience for our Holiday Inn Oneonta. we are very pleased that you enjoyed the facilities in our hotel and surrounding area. trying our level Best provide a Homely Hospitality to valued Guest, smiling Faces, active hospitality will make all guests stay memorable. Once again, I thanking you for your comments and I assure you that your words will motivate our team to aim even higher in our efforts to delight our guests with product and service. We look forward to your next visit in Oneonta and ensure every time you visit us you will have a better experience. Warm regards,
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Needs updating and renovation

By

July 19, 2016

club

Being the largest hotel in the immediate area, one would think, in order to capture the largest market share, updating and exceptional accommodations would be the standard; this is not the case with this hotel. The guest rooms were old and out of date, with barely enough electrical outlets to accommodate the modern business traveler. The bathroom was again old and out of date and in desperate need of updating, the lighting provided either made you attempt to groom in the dark or under lighting that resembled movie studio lighting. The laundry facility was poor and in disrepair, with the dryer only working on the high setting and the room was stifling hot with poor ventilation.
Overall, this hotel banks on the fact the other chains are small and fill quickly making them the only option for travelers in the Cooperstown area. Please update this hotel; a small investment will yield tremendous dividends as well as enhancing customer brand loyalty. The only redeeming quality of this hotel is the front desk staff, they were helpful and courteous as well as welcoming upon arrival.

Posted byHotelStaff
July 27, 2016
Dear Valued Guest, Thank you very much for your valuable feedback. The inconvenience that you had experienced during your stay with us is indeed very disturbing. I have shared this with my department team members concerned and will ensure that this is not repeated. we are new Management from this week, you will see in few months for lot upgrade. Exceeding Guest expectation has been our constant endeavor. I would like to add that we are constantly upgrading our product to meet with the comfort levels expected by a modern day corporate or Leisure traveler. Once again I would like to thank you for your constructive feedback and take this opportunity to invite you back on your next visit to Oneonta to stay with us and experience the difference. Looking forward to personally welcome you back to Holiday Inn Oneonta Sincerely,
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Great location and service

By

July 15, 2016

club

Although we went for a very sad reason. It was nice to have such wonderful staff understand and see that our stay was as relaxing and comfortable as it could be. We will stay with them again when we visit family on a more positive reason. Again very nice hotel, great room and thank you to the staff.

Posted byHotelStaff
July 20, 2016
Dear Valued Guest, Thanking for taking the time to share experience for our Holiday Inn Oneonta. we are very pleased that you enjoyed the facilities in our hotel and surrounding area. trying our level Best provide a Homely Hospitality to valued Guest, smiling Faces, active hospitality will make all guests stay memorable. Once again, I thanking you for your comments and I assure you that your words will motivate our team to aim even higher in our efforts to delight our guests with product and service. We look forward to your next visit in Oneonta and ensure every time you visit us you will have a better experience. Warm regards, Niren Front Office Manager
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TV

By

July 15, 2016

club

everything was great except the TV didn't work most of the time

Posted byHotelStaff
July 20, 2016
Dear Valued Guest, Thank you very much for your valuable feedback. The inconvenience that you had experienced during your stay with us. I have shared this with my department team members concerned and will ensure that this is not repeated. we are new management from this week within next few months will see lot upgrade to this property. Once again I would like to thank you for your constructive feedback and take this opportunity to invite you back on your next visit to Oneonta to stay with us and experience the difference. Looking forward to personally welcome you back to Holiday Inn Oneonta Sincerely, Niren Front Office Manager
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