Rated 4.0 out of 5 by 573
Rated 5.0 out of 5.0 by MustangGirl65 friendly staff
This was a great place to stay. The only complaint I have is that it seems like doors are always slamming. It was hard to fall asleep because of it but the beds were very comfy.
May 3, 2015
Rated 4.0 out of 5.0 Needs Updatng
Rooms dark, need updating. But there was construction while we were there so maybe underway already.
May 2, 2015
Rated 5.0 out of 5.0 WOW
I picked this hotel because it was across the street from Universal Studios Florida, thus saving $17 per day Universal Studios parking fee. Then it got GREAT. No additional fees, no internet fee, no parking fee, no ridiculous resort fee. NO additional fees. And then it got EVEN BETTER.. No line to check in or check out. The most accommodating employees I have ever dealt with. All in all it was wonderful. I know I sound like someone paid me to write this, but I read tons of reviews before deciding to give this Holiday INN a try (in today's world all franchises are not equal) and some reviews said the place across the street was better, but it was double the price when you added the extra fees. So I took a chance. And I am so glad I did. I bought a year pass to Universal and will be staying again and again. Clean, crisp, just what you would expect from a good hotel that adds to your trip enjoyment. I am 64 years old and walked back and forth three times a day from the park so the limited shuttle schedule did not bother me at all. I came and went as I pleased.
May 2, 2015
Rated 4.0 out of 5.0 by Jacton Great hotel for family vacation
The staff were friendly ,courteous, and accommodating . In this day where customer service means everything , I feel that the Holdiay Inn hit the nail on the head. My only complaint I had that is somewhat out of their control was that there were people returning to their rooms at all hours of the night and they tended to be a bit loud. Other than that minor detail , I thought it was a great hotel for the money.
April 29, 2015
Rated 5.0 out of 5.0 by Hey, Lady Great friendly service.The room was excellent..
Could leave the car in the parking lot and took the shuttle over to Universal. Nice since we drove down from Ohio. Customer care was excellent, instructed us about the area, gave us good points when we inquired. Wished that we could of stayed longer.
April 28, 2015
Rated 5.0 out of 5.0 by jonika 27 Sweet Suite!
Very clean, comfortable and roomy 2 bedroom, 2 bathroom suite.
April 28, 2015
Rated 3.0 out of 5.0 by Karry1978 The hotel is too busy for mediocre staff
I was charged twice for a single night . I had questioned the staff about it before we left and was told not to worry about it. As soon as the charges were finished getting shuffled around in my account, I was indeed charged for two different rooms (one we had NOT stayed in because it was unclean and they moved us two doors down). I had called the hotel when I had realized what had happened and was told that I would have to call back because the supervisor would have to talk to house keeping. So I called THEM back only to be told the supervisor was too busy to speak to me. I waited about three hours and was put on hold for 11 minutes before I was disconnected. I am a regular holiday inn customer, I am a member and have had NO other issues with the hotel but this is not okay. There was a HUGE high school event happening and we were moved because of it (totally fine by us) but before that the staff was short handed. One member didn't even know where the pool was?!?! They need more training. We were treated the best by a young lady that had JUST started. I wish I would have gotten her name. She deserves the recognition. I now wish we had went back to our hotel on Cocoa beach.
April 28, 2015
Rated 5.0 out of 5.0 by Reisjr Otimo Serviço
Hotel muito bom, confortável, boa localização, e ótimo atendimento, unico ponto ruim é a falta de café da manhã, sendo que o TGI Fryday que tem ao lado acaba sendo uma opção cara para brasileiros
April 27, 2015