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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4,1

based on 1163 reviews
82%
Recommend This Property

Ratings Breakdown

1163reviews

  • 5 Stars
    593
  • 4 Stars
    288
  • 3 Stars
    138
  • 2 Stars
    76
  • 1 Stars
    68

Great location near Universal

By

Nisan 22, 2017

Very quiet, clean comfortable and less than a mile's walk to Universal. We had a very nice sized suite with a convenient kitchenette. Shuttle was nice to Universal, but it fills up quickly.

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Nice comfortable hotel

By

Nisan 21, 2017

club

Had a nice relaxing stay. Enjoyed the pool although weather got a little bit colder late in the afternoon. Receptionist told us kids eat free at the Fridays but forgot to give us the voucher. Friday's get so busy at dinner time so you have to be patient. Hotel has a small arcade which my son liked. You can get some some souvenirs at the shop and guy who manages the store is a cool guy. Will probably come back and stay again next time we come.to universal. Beds are comfortable and had a god nights' sleep

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Overall Great Hotel

By

Nisan 20, 2017

club

My overall experience with the hotel was great just had a few problems with restaurant.

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Perfect location to stay

By

Nisan 20, 2017

club

Great hotel when visiting Universal Studios. Clean hotel, close to attractions, very clean. Good experience.

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BEST HOTEL STAY

By

Nisan 20, 2017

club

The hotel was clean, close in proximity to everything! Staff was extraordinarily friendly and competent. Suite was perfect size, clean and air conditioning was absolutely perfect. For business, the center was perfect. For leisure, the stay was super quiet even with cheerleaders onsite. This is the only hotel I will stay if visiting Universal or SeaWorld.

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Good bed clean room ,

By

Nisan 20, 2017

It would've been nice if there was good coffee in the lobby with cream.

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Universal Visit

By

Nisan 19, 2017

club

my stay was good other than a few issues with the surrounding construction

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Stayed in suite and cleanliness it's not a priority... beware!

By

Nisan 18, 2017

Will make a very long story short... stayed three nights in this hotel in one of their two bedroom suites. Upon check-in found the room dirty, after complaining all three days and visiting the front desk to complain four times nothing would have prepared me for what I found at the time of checkout. When I was packing up to check out of the room I moved one of the chairs that the hotel has in the bedroom and found dog feces. I had complain for three days straight (even speaking to the front office director on one occasion) that the room was not found clean and was told that it would be taken care of. It was apparent by what I found that the room was not being cleaned appropriately for this mess had been sitting there for who knows how long. The director did try to make things better however the damage was done. When it comes to hotels, cleanliness is the number one priority on my list; this Holiday Inn failed miserably when it came to their house keeping.

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房间,床铺舒适,地摊陈旧

By

Nisan 17, 2017

club

房间比较大,床铺非常舒适,有小厨房,咖啡机微波炉冰箱洗碗机很方便,餐厅是Fridays,体验非常一般。住这里玩环球影城非常方便,去迪斯尼需要另外收费,12刀一人。

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Clean room great service

By

Nisan 16, 2017

Great hotel the rooms were clean stafff was always smiling. Had no problems.

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poor billing overcharge

By

Nisan 15, 2017

club

billing is terrible why do you not reverse the charge at check out you hold the money

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Best Stay Ever!!!

By

Nisan 14, 2017

club

My family and I went to Orlando Universal Studio and had a great time at your hotel. The location is perfect! The staff was helpful and the room was comfortable. We will be returning for sure!

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