Rated 4.1 out of 5 by 755
Rated 5.0 out of 5.0 Great Value (the airline personnel stay here)
The hotel is a very clean facility. Has a pool area which I enjoyed. Staff was friendly. they supply a daily newspaper (USA Today) free in the lobby. BTW, one afternoon I read the paper in the lobby in a very comfortable seat. Lobby furnishings are clean and comfortable. provides a very relaxing experience. my airline provided the hotel in a package deal and I found the value EXCELLENT. guest services was very helpful. i spent three enjoyable nights in the hotel. the rooms are clean. Large screen TV with a lot of stations available, There is a coffee machine, refrig and microwave and iron and ironing board. i like my coffee with Half & Half , which of course is never supplied by any hotel. But I went down stairs to purchase a small container from the little general store. The clerk gave me a handful of half&Half creamers for free. Enough to last me for the entire stay. . My only knock is there isn't a designated parking area when checking in for the stay. but otherwise, I would DEFINITLY stay here again..
October 11, 2015
Rated 1.0 out of 5.0 by HorrifiedExhaustedGuest Buyer beware.....Bad experience.
I had a very poor experience with this hotel. The room was a kitchenette suite room and was HIGHLY unsatisfactory. For some reason, I was booked into a handicap room. Upon exploration of the room, I found four dirty washcloths left in the bathroom from the previous guest(s) filled with dark hair, including body hair (which is disgusting and revolting). The shower flooded the entire commode room when used and there ws no way for the water to drain outside of the shower. I had to mop up the floor with shower towels just to create less wet pathway to the commode. The edge of the shower/tile floor appeared to be mildewed from constant moisture, indicating to me this was a chronic problem. The towel rack was coming off the wall in the commode room. The bedroom curtains wouldn't shut properly as the track appeared to have been damaged; the bedroom could not be fully darkened for sleep.
For the quality of the room the costs were extremely unsatisfactory!
I checked in to attend a conference. I did not get the conference guest rate offer when I booked online. When I addressed the rate issue with staff at check-in, I was brushed off and told that my room rates were unalterable. If I misunderstood the booking process, I'll own the mistake, but the staff was inept and rude.
Seeing as the front desk staff has already been less than helpful about my room rate, and as it was late, I emailed my concerns/complaints to the hotel stating I would attempt to speak to hotel management the next morning on conference break. My conference started at seven the next morning, so I needed to attempt to sleep in my soggy, wet room. Instead, as I was drifting off to sleep, someone called my room.
The following morning I spoke to the front desk. They agreed to switch my room but not alter my rate. I had to leave my current suite by check out time, eleven am, store my luggage with security and receive my new room keys after three pm. Remember I was trying to accomplish all this on 10 minute breaks while attending a conference. They never offered to have a manager speak to me.
The new room, once finally checked in was much more satisfactory. It was also a suite with a kitchenette. However, there were no cookware items for use on the stove. There were minimal cups and plates available. The minimal silverware was in the dishwasher and it was unclear if they were clean or not. They provide a few complimentary coffee/tea making items, but you will have to bring your own dish soap and dishwasher liquid. Basically, be prepared to fully stock your kitchen with cookware, cooking utensils, and cleaning items.
The overall hotel staff was inept. I put my "do not disturb" sign on my door to attempt to rest on a lunch break. Instead housekeeping knocked on my door three times. You will not get rest here.
Oh, and the WiFi, while free, is inadequate - slow and inadequate to stream videos or perform downloads.
This is a poor place for a conference. The conference room is off of the noisy staff area. There are very few power outlets on the periphery of the room. There are no power sources available at the tables set up for conference. Most of today's electronics cannot survive a ten to twelve hour conference day without power. Furthermore, the restroom facilities are inadequate to handle large groups of people.
Two thumbs down on this hotel.
The conference was amazing - two thumbs up.
Unable to upload pictures of the broken items and bathroom flooding as my photos don't meet the specific parameters. However I sent them to the hotel.
October 11, 2015
Rated 5.0 out of 5.0 by Justin18 Excellent hotel
This was my first time at this hotel. I chose it for the location and found it on groupon. However, I was extremely pleased and will stay there again when the opportunity arises. The hotel is very clean and recent upgrades were evident. The beds and pillows were very comfortable. It is an excellent location. Easy to find and easy in and out to go out as needed. Service was excellent, everyone was helpful and friendly. Already looking forward to the next visit.
October 8, 2015