Rated 4.0 out of 5 by 639
Rated 5.0 out of 5.0 Love it here!!!
This hotel and location was PERFECT!! The staff was very friendly and helpful. The entrance to Universal Studios was directly across the street. Close to International drive and lots of places to eat. The room was nice and the hotel was very clean. We even bought our park ticket in the lobby. Will definitely stay here again!!!
July 4, 2015
Rated 5.0 out of 5.0 Amazing Service, fantastic hotel!
My partner and I stayed here for thirteen nights in June. From the minute we checked in at Reception, the staff were second to none. There wasn't one member of the team of staff that was any less than willing to bend over backwards to help us out with any request we had. Imelda (not sure of spelling!) on Reception was so friendly and helpful to me many times during my stay, and Wade the security man was always happy to get my parcels for me from the post room and help me carry them to my room. I can't get over how lovely everyone was!
The Reception area was lovely, plenty of chairs to sit and wait for taxis and things.
The pool was great, good size, and deep enough and wide enough to actually swim in. It was clean and well kept and the water was the perfect temperature. Loads of sunloungers and a kiddie pool too.
The room was really nice, it had everything we wanted. Fridge and microwave were both clean and fully functional, there was a well-stocked coffee/tea maker as well.
Beds were comfortable, the pillows were really nice! And plenty of blankets too. The room was spacious and really nice to relax in too. There weren't many plug sockets throughout the room, but we had enough just the same. The beds were a bit on the narrow side but my partner and I are both thin so that wasn't an issue for us (although my partner may disagree, my knees and elbows are everywhere when I sleep!)
The room was well cleaned every day, the housekeeping staff were all very friendly and great at their jobs, they always had a big smile and greeting for us as we passed them in the hallways.
Bathroom was really nice, huge mirror and the shower was perfect, easy to use and good strong flow of water.
We didn't get breakfast in TGIs, but we did eat there a few evenings, the food was really good every time. There's also plenty of other food places within walking distance - there's also a Walgreens five minutes away which we used for drugstore purchases and snacks for the room.
We were in Orlando for the theme parks, and this hotel is in the perfect location. Literally right across the road from Universal's entrance. A 10 minute walk to Citywalk, they do have a complimentary shuttle there but we were more than happy to walk as it is so close. There's also a complimentary shuttle from Universal to Seaworld, Aquatica and Wet'n'Wild so it's easy to get around. There's free parking for residents as well, we didn't drive though.
We're getting married in Orlando in 2017 and have already recommended this hotel to our guests as a great hotel to stay in while they're around :) Will hopefully be back ourselves to stay there at some stage, loved it!
July 4, 2015