Rated 4.0 out of 5 by 860
Rated 4.0 out of 5.0 by John_2016 Overall Stay
The suites were very nice, however the bathroom was too small with low water pressure and hot water did not last long.
February 10, 2016
Rated 5.0 out of 5.0 by DeliHoot Great place to stay!
I have stayed in a lot of hotels and this one exceeded my expectations. The staff was amazing. Theybwere cheerful and always ready to help. The rooms were clean and we'll taken care of. The only reason I didn't give it all out five stars is because most hotels have a breakfast bar. This one, like many, are turning away from this. I did like how a restaurant was attached and young children eat free with adult meal purchase.
I would definitely recommend this place if you are going to Universal Studios or the surrounding theme parks. The shuttle was always on time and the drivers friendly and helpful.
Thank you Holiday Inn for helping make our family vacation fun, relaxing, and enjoyable.
February 10, 2016
Rated 2.0 out of 5.0 by unhappyinorlando good location but several problems with room
If you are going to Universal then the location of this hotel is great, it is within walking distance. Unfortunately i had a few issues with the room. When i first walked in there was an musty odor that did not improve, the room smelled the whole time. With the TV only some channels worked, NBC, CBS, ABC did not. Then when I went to use my laptop the internet did not work. I called down to the front desk 5 times and no one answered the phone. I tried the managers extension several times and again no answer. Called down to front desk again and this time let it ring for 15 minutes and still no answer! I ended up calling some 800 number and after being on the phone for 45 min it finally worked. Worst of all i went into bathroom and when i turned on the sink and then water was black!! I had to go buy bottled water in the middle of the night to wash my face and brush my teeth.
February 7, 2016