Rated 4.0 out of 5 by 530
Rated 5.0 out of 5.0 by APK65 Excellent service
Upon arrival I was informed that the business center was under repair and I had a few items I needed to clear up before checking in. The desk personnel let me use their computer to conduct this and on subsequent days I had access when needed. Since I was there for meetings we had breakfast and lunch in the meeting room and it was uniformly good food. They did have a TGI Fridays attached to the building and that came in handy for the evenings.
March 25, 2015
Rated 5.0 out of 5.0 by Marine60-66 great location/service
location, staff and facilities were excellent. The breakfast was very good. Overall, would visit this hotel if ever in The Orlando area
March 23, 2015
Rated 1.0 out of 5.0 by bzantique Worst stay ever
We made our reservation in this hotel well in advance. Even our card was already charged for this stay.
Unfortunately, upon our arrival after twenty hours of flying from another country, and at about midnight the lady in the front desk gave us the worst surprise ever.
We go to the front desk and the lady greets us as if nothing happened. I go to get the luggage and park the car and leave my wife to carry on with the check-in. When I come back, she is still waiting and I ask the front desk what happened and they inform us that the HOTEL IS FULL - and that they are checking for an OUT-OF-SERVICE-ROOM to give it to us. Of course the person who went to check the room came back saying the room is not in condition to guest anybody.
We are standing there at midnight, tired and with a canceled reservation. The lady then admits to have given us our room to somebody else. I ask them: then why did they accept our reservation and charged us for the stay?
We were sent to another hotel that was more expensive and far away from where we had to be without any further explanation. All I ask is just an apology and be treated with respect. This is something they should not do to anyone else.
March 20, 2015