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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

3.8

based on 796 reviews
79%
Recommend This Property

Ratings Breakdown

796reviews

  • 5 Stars
    276
  • 4 Stars
    276
  • 3 Stars
    106
  • 2 Stars
    63
  • 1 Stars
    75

Reception shortcomings.

By

May 24, 2017

We were not offered "welcome" points.
We were not welcomed at all.
We were not informed about breakfast times and location.
We were not informed about internet and wifi.
We had to go back to reception and ask
another receptionist than the one who checked us in.
I speak fluent Frech so it was not a langauge problem.
However, the young man who worked in the bar in
the evening of the 21st and 22nd of May was
extremely nice, service-minded and friendly.
Take good care of him.

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Nuit des Musées à Paris

By

May 23, 2017

club

Très agréable week-end à Paris!
Déposé les bagages à l'arrivée en sortie de gare et récupéré juste avant le départ.
Hôtel très bien situé et quand même très calme

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Surclassement en suite

By

May 18, 2017

platinumelite

Séjour rapide mais apprécié. Recommande l'hôtel car proche gare de l'est et métro. J'y vais à chaque fois que je dois prendre l'avion.

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Beautiful room

By

May 18, 2017

club

Very good stay at this hotel. Near train station which is very helpful.

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Reconnaissance de mon statut (upgrade!)

By

May 16, 2017

platinumelite

Très bonne, sauf pour le service au bar (employé constamment absent et il m'a servi les deux fois une autre boisson que celle que j'avais commandé!)

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bad customer service! stay here if u wanna get angry

By

May 16, 2017

very bad customer service as the staffs not willing to help and try to push the problem back to me! as a world wide chain hotel, this hotel is really horrible! if u wanna get angry, pls come to stay here, good luck^^

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Riding TGV

By

May 15, 2017

platinumelite

Good location if you use TGV in early morning . Circumstances was little bit worth .

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A nice stay in Paris

By

May 14, 2017

club

Had stayed at the same hotel the previous year. This time, for a fee a room upgrade was offered as per a more knowledgeable receptionist.
Good sleep quality, clean interior overall although the sofa in the room needed good cleaning-the fabric was heavily stained!!
Good breakfast next morning, logical choices although not vast varieties, also good location in the city of Paris, the metropolitan's entrance at the front, polite staff.
A small issue with the billing, the tourist tax was charged twice (I traveled solo), I hope they will resolve it soon with refund.

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快適な部屋

By

May 13, 2017

club

明るくて清潔な部屋でした。
料金から想像していたより、クオリティが高く、パーフェクトに近かったと感じました。ただ、インターネットがオートチェックイン システムに繋がらなかったのが残念です。

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Mrs

By

May 12, 2017

club

Clean room but no a/c. I hope the staff repair it be so the other guests will not experience the same discomfort.

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信頼のおけるホテルです

By

May 11, 2017

パリ東駅前で周辺の治安が多少不安なところもありますが、安心して宿泊できるホテルです。部屋もリニューアルされ清潔で、宣伝写真の通りのイメージです。

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Cycling Holiday

By

May 10, 2017

Very welcoming and friendly service
Hotel accommodated our bicycles and a great location close to the railway stations.
Thank you

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