Rated 3.8 out of 5 by 139
Rated 1.0 out of 5.0 by Granny02149 Staff called to argue with us for making a complaint
On the night of June 26, 2014, my mother and I stayed at the Peabody Holiday Inn to attend my father's funeral the next morning. We found the hotel to be in generally dismal condition—for example, an unpleasant musty/chemical smell in the corridors, old and slow elevators with burnt-out floor indicator lights so it was difficult to know what floor you were on, a room door that was extremely difficult to open because it kept sticking and jamming, and no ice in the ice machine.
But the real issue was the bathroom in our room: it had no working ventilation. There was a ventilation grate, but there was no fan and no window. As soon as I ran the shower, the bathroom filled with oppressive heat and steam. It felt like being in a sauna. It was impossible to use the mirror or to dry off in that room, much less put on clothes. My elderly mother came out of her shower feeling faint from the oppressive heat and humidity.
Upon checking out we told the front desk how the lack of ventilation made the bathroom practically unusable for bathing and the clerk apologized and offered us a small deduction from the bill as a courtesy. As far as we were concerned, that was the end of the matter.
Five days later, on July 2, my mother received a phone call at her home from someone who introduced himself as "Sam" from the Peabody Holiday Inn. He asked my mother to repeat her complaint, which she did, and then he cut her off to ask sarcastically why she didn't see the ventilation grate in the bathroom. She said she did see it, but there was no fan. He then raised his voice at her, telling her she didn't understand how the ventilation worked and didn't know what she was talking about. He implied that she was lying about the whole thing. Completely surprised, my mother told him to go stand in that bathroom and run the shower and just see what happens. He continued to argue angrily with her, but by now my mother was so upset she couldn't even follow what he was yelling to her, so she hung up on him.
As difficult as this story is to believe, yes, it actually happened. Someone from Peabody Holiday Inn took it upon himself to call a just-widowed elderly disabled woman at her home to argue with her for having expressed a complaint. I was present when the call came in and heard my mother's side of the entire conversation. We were both completely stunned by what had happened, and my mother was emotionally distraught. What could possibly have been the purpose of that call? Is that how Holiday Inn operates—by making guests miserable in an unventilated sauna of a bathroom and then calling them up a week later to verbally assault them about it? It's beyond bizarre and has only resulted in us never wanting to set foot in a Holiday Inn again for the rest of our lives.
July 7, 2014
Rated 5.0 out of 5.0 by specialk6966 Peabody
A great stay with kids, the room was clean and comfortable. The staff was very kind and helpful. The service at breakfast could have been better.
July 4, 2014
Rated 5.0 out of 5.0 by jb5365 Next best thing to home
I am as relaxed as can be when i stay here everyone treats you kind and with respect great all around place
July 4, 2014