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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.2

based on 536 reviews
89%
Recommend This Property

Ratings Breakdown

536reviews

  • 5 Stars
    277
  • 4 Stars
    170
  • 3 Stars
    47
  • 2 Stars
    27
  • 1 Stars
    15

Not up to par

By

February 21, 2017

club

Room, heating and restaurant issues. The hotel is looking rather worn. Front office staff were very friendly and helpful. Some of staff in the restaurant for dinner need serious retraining. Other restaurants in town were full and not accepting bookings so we ate in. There was hardly anyone there considering how busy the rest of the city was. Huge lost opportunity for the hotel and we saw many dishes being left and returned. Not a good advert for the brand.

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A Gold Star Welcome

By

February 20, 2017

As a Gold member and frequent visitor to this hotel, I had booked direct with the hotel on this occasion, as my company booking site showed no availability. The helpful reservation staff booked me a room, however I did not mention my IHG membership number during the booking process. I was therefore pleasantly surprised and appreciative that I was still welcomed as a Gold member during check in. Very good customer service by the front desk and always friendly and helpful staff at this hotel, wherever you work.

Massive improvements have been made during the refurbishments last year to the rooms, bar and restaurant. Just need the gym to be given the same TLC now.
Always comfortable stay here.

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My stay

By

February 19, 2017

I was surprised that it was not up to the usual quality and standard that I have had experienced at other Holiday Inn Hotels. Some staff went out of there way to helpful, others couldn't be bothered. This was dependent on how far up the chain of command they sat. The higher up you were the less time you had for guests. Hotel clean and tidy, facilities good, food very good. Be careful that you don't get a room overlooking the lower roof area outside, this is littered with air conditioning units, noisy at night. Bless the breakfast crew, chefs and bar staff for making my stay comfortable it made up for others negative/poor attitude.

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Good hotel

By

February 18, 2017

A nice hotel with spacious comfortable rooms. Friendly staff and ample free parking.

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Poor heating controls

By

February 16, 2017

Not recommended heating cannot be controlled so windows have to be left open causing road noise

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Holiday Inn Stop over

By

February 13, 2017

club

We booked in to the Holiday Inn as we were already attending a function there and it was preferable to driving home late at night. Booking was made very easy and we were welcomed by reception staff who were most helpful. The room was on the fourth floor and was very comfortable and quiet, which is just what you need after a 'big' night out. Breakfast was a real event with a huge choice of food to satisfy everyone's taste. I would stay again following this type of event and would recommend it to friends who wish to stay in the area.

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Superb experience as always!

By

February 13, 2017

platinumelite

A fantastic hotel! Thank you to all the staff! Everything was as excellent as it always is!

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Great reception on arrival

By

February 11, 2017

Receptionist was welcoming and provided an upgrade

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Amazing

By

February 09, 2017

club

The room where very clean and first class the bar was very modern would and will stay again already booked also used the venue to hold a meeting also booked again I forget the lady name that runs the meeting room but she is amazing and nothing is a issue

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Lovely night away

By

February 08, 2017

club

Friendly staff in a hotel with good facilities . Comfortable bed and clean room. Good bathroom.

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Overall brilliant

By

February 07, 2017

club

Had a great stay in an amazing room ( executive family room )

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Great Place for a Business Meeting

By

February 06, 2017

Booked this hotel for a small business meeting in a meeting room due to closeness to Main North East train line. Very convenient and the meeting facilities are excellent.

Evening dining exceeded expectations.

Great choice for business meetings with optional accommodation.

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