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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 565 reviews
90%
Recommend This Property

Ratings Breakdown

565reviews

  • 5 Stars
    293
  • 4 Stars
    178
  • 3 Stars
    51
  • 2 Stars
    28
  • 1 Stars
    15

Acceptable facilities

By

March 29, 2017

club

Don't choose a conference week or weekend if you want to relax and enjoy a quiiet breakfast or swim.

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Lovely hotel. Poor manager

By

March 29, 2017

club

Lovely hotel with greathe facilities. The staff on the whole we lovely. Was let down by a very poor duty manager. Ordered food on the Saturday night in a party of 28 including children at 8.45 after complaining food eventually starated coming out at just gone 10pm . Food missing and either cold or been in the microwave too long so not edible. I was missing my chips on my meal but did have a hair in my steak.
Complained 4 time to the manager who kept slinking off and avoiding the problems until he wanted people to pay for the meals. He ended up having to refund all 28 meals. Could have been avoided if complaints had been dealt with effectively at the first time of complaining.

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Friendly Staff

By

March 29, 2017

club

Nice bed and friendly staff. Here for business and didn't spend much time in the room. Tasty fish and chips with a cold beer.

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Excellent staff

By

March 26, 2017

I have really enjoyed my 4 week stay at the hotel due to the bar and restaurant staff always happy to help and making you feel comfortable, specifically Abbie Snart and Fiona.

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A great Holiday Inn

By

March 23, 2017

Love this hotel. It's well operated and managed. Friendly, smiling faces greet me at the desk. Tries and always achieves to upgrades IHG members. Easy to find executive rooms, well appointed, clean and have complimentary water and chocolate bar.
Leisure club is amazing.
Totally recommend.

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hotel stay in order to attend cousins funeral in essex

By

March 20, 2017

We enjoyed the stay in the hotel to assist in travelling to Essex in comparative ease. Phillipa in the restaurant was a help to us in finding things out with the choice of food. Charlie on reception was helpful. Stan on the Bar was a help too as I had difficulty using the public computer together with Charlie.

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Peterborough west

By

March 20, 2017

Food options need to be better. Should guide customer during check-in about city tourism.

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Friendly Staff

By

March 19, 2017

Upon arrival, the smile from the reception staff was welcoming. They were very efficient and I was checked in no time. The bar and lounge has a relaxed atmosphere, in general Great service, Good Parking Facility's,

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Nice stay

By

March 18, 2017

club

Clean and fresh decor throughout the hotel, very friendly staff. I would recommend this property.

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Great StY

By

March 15, 2017

club

Excellent friendly staff, comfatable fresh rooms, good food . Highly recommend

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Awesome location, great hotel

By

March 08, 2017

This is a fabulous place to stay, a great location and a fabulous staff.

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Bad food, decent place to stay.

By

March 05, 2017

club

Food was poor would never eat from the hotel food again.
The staff where helpful and kind, the stay was average.

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