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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 445 reviews
93%
Recommend This Property

Ratings Breakdown

445reviews

  • 5 Stars
    307
  • 4 Stars
    96
  • 3 Stars
    26
  • 2 Stars
    8
  • 1 Stars
    8

Clean rooms, friendly staff, great amenities

By

September 29, 2016

club

I have stayed at this location twice in the past month and will definitely do so in the future. The hotel is extremely convenient to the airport and runs a great shuttle service. Their bar is fully stocked and serves a nice selection of local bee, and their menu is diverse enough to suit most everyone. The rooms are clean and comfortable with free wi-fi and fresh coffee. Couldn't ask for more in a pre/post travel situation.

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Wonderful hotel

By

September 28, 2016

platinumelite

I had an absolutely great stay at this hotel. Check in was quick and easy, Dawn at the bar was extremely friendly and personable, food was great, room was spacious and clean with a comfortable bed, and the shuttle driver was really great as well. Overall wonderful experience.

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Comfortable rooms and great service

By

September 04, 2016

Very enjoyable stay at this Holiday Inn.
Clean, comfortable rooms and very friendly staff.

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Great for passing through.

By

September 01, 2016

Great staff, good night sleep, on time shuttle, accomidating. I'll always stay here when passing through Phoenix.

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August Trip

By

August 28, 2016

club

Front desk staff were very courteous. Room was very nice, Park

Posted byHotelStaff
September 18, 2016
Dear Guest, Thank you for your stay with us and we are happy to hear everything was up to satisfaction
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check in

By

August 25, 2016

club

It was a Sunday evening so it's expected that things are slow. Upon check the gentlemen was efficient but was more interested in getting a picture of his boss and as a result he got a few items re your check in not right so when we checked out early in the morning there was confusion related to a 20$ dinner credit. I the end all worked our ok but in the early morning there was bit of confusion. We would definitely stay again. One more item. The bar tender could be a bit more engaging that is where you make your money in the bar.

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Great

By

August 23, 2016

I went there on business and we had a ballroom the staff was amazing and willing to get us everything we could have possibly needed. When we checked in not all of our rooms where available, instead of making one of us wait they went ahead and upgraded the last room for convenience. This was the best hotel we have ever had and we will definitely be going back next time we are in Pheonix.

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Very attentive staff

By

August 23, 2016

platinumelite

Nice hotel, great staff, will definitely be staying there next time I am in the area.

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AC Unit

By

August 22, 2016

club

The AC unit blows right on the guest when working at the desk. They would either need to turn down the AC or work in another location.

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Excellent Stay

By

August 14, 2016

This hotel is always on point. The staff are friendly and the hotel is always clean. My room is always comfortable and the breakfast is great.

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Comfortable bed and great service

By

August 08, 2016

club

The dinning area and bar were wonderful. The food was great, large portions, tasted wonderful. Full service bar with great drink choices. Friendly staff.

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Good hotel; mediocre restaurant

By

August 03, 2016

club

Used this for a night before flying from Phoenix. Everything excellent - specially the barman, except for a poor restaurant. Lacks any atmosphere, more like an average road diner than a pukka restaurant. Menu to match. A handful of customers in booths along the side, mainly glued to TV sets. No visible ambition to improve. Evening staff helpful, breakfast less so.

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