 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property
Overall Experience 4
79%
Recommend This Property
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Access to Freeway and dining options
ByJohn H.
July 20, 2017
The facility permitted easy access to freeway, dining options, and fuel service.
Bed was terrible
ByLisa38578990
July 15, 2017
Usually the mattresses at Holiday Inn are ok, be this room had the worst beds ever. Both beds were hard and lumpy , so uncomfortable. Got no sleep for work , the second night I actually got not one hour of sleep from tossing and turning. My body , neck, back and shoulders are still sore. Please replace the beds in 112
Great hotel but wifi unreliable
ByAugie
July 13, 2017
We enjoyed our stay but it was not as nice as other Holiday Inns we have stayed at. Only some minor issues were experienced such as: not having adequate supply of complimentary toiletries, ice maker on our floor was in disarray and had water around it and underneath it, the wifi was not good and not that great for streaming media.
Holiday Inn
ByGuest
July 12, 2017
The customer service was great! I wish the breakfast was included but the quality was good.
Great staff
ByBritt9707
July 12, 2017
I needed something in Phoenix centrally located because we had family all over that we had to visit. I used to live in this neighborhood 15 years ago, and it has not gotten any better. The hotel was fine, the staff was excellent, we had fun at the pool, but the neighborhood didn't feel very safe, and I'm a single mom traveling alone with my daughter. Breakfast was great, the vouchers were worth it! The bathroom smelled like sewage coming from the drains but I know it's an older part of town, I guess we got used to the smell.
Comfortable Room and great staff !
ByLoved One !
July 12, 2017
We loved room! Had an amazing getaway with girlfriend ! Very romantic evening! Definitely Recommend hotel !
Average at best
Bytoddf379
July 10, 2017
This is an average at best property, when I arrived was told that the a/c's weren't functioning properly and all guest were being "crammed" on the 1st and 2nd floor. When I walked into the 1st room it had a mold and mildew smell. The staff changed my room and the 2nd room smelled like it had been febreezed prior to me getting in to it. The hot tub at the pool has been down for the past 2 months as I have stayed at this hotel several times in the last 2 months. Unsure whne they are going to get it fixed. The staff is super friendly yet you can tell they are overworked and swamped with trying to maintain such an old property.
Comfortable rooms, amazing staff, and clean
ByBecca
July 10, 2017
We had to check in for 2 nights at this hotel because our ac went out. Everyone was helpful and understanding. The rooms were clean and comfortable. We did not get the chance to swim but the pool also looked refreshing. We will be staying here again in the future.
Best service
ByNikki1234
July 02, 2017
The front desk was friendly and helpful. Hotel room was clean and comfortable. The restaurant was awesome. Chef Daniel was excellent, Michelle was a great waitress and Amanda went above and beyond to make our 3 weeks stay awesome. She knows how to make the guest feel special and we feel she needs to be acknowledged of her efforts.
Great hotel
ByWendiesvr
July 02, 2017
I stay at this hotel whenever I have business in Phoenix because the staff is outstanding and the rooms are quiet and comfortable. While I didn't eat in the restaurant this time, I have during past visits and the food was good.
This hotel has great access of the main highway and really provides a good value for the cost. Thanks to the staff for your friendly smiles and courteous service!
THE ROOM LOOK GREAT BUT THE SHOWER BROKE.
Bydeejaye2017
June 28, 2017
THE ROOM LOOKED GREAT BUT THE SHOWER BROKE. SO THE LAST COUPLE OF HOURS WE DIDN'T HAVE ANY WATER OR WAS NOT OFFERED A SALUTATION TO THE SITUATION. MAINTAINANCE WAS NOT EVEN ABLE TO FIX IT FOR A FEW HOURS. IT WAS A DISAPPOINTMENT TO USE POINTS FOR THIS STAY.
Great for a parents night away
ByWolfknight1972
June 28, 2017
Great for a parents night away. Quiet. Open. Relaxing