 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
75%
Recommend This Property
Overall Experience 3.9
75%
Recommend This Property
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Open Gallery
Horrible hotel close and did not notify me
ByJustin
November 17, 2020
I arrived at the hotel to find it was closed. When I contacted IHG “Customer Care” line they tried calling the hotel to see what’s going on and could not get in contact with them. Was told he would get his manager involved to try to find out what’s going on
This hotel is closed sown
Byatomapapa
October 27, 2020
This hotel is closed down for while do not book. We drove from LA and after 6h of drive you see hotel you booked is closed down it’s awful feeling.
Closed
ByUnhappy IHG member
October 22, 2020
This property was closed - not in service. I had made this reservations months prior. No one contacted me. Very disappointed Platinum Elite member
Beware!
ByRon69
October 07, 2020
I booked 2 months in advance. I arrived after a long plane ride to find the hotel is no longer open. FURIOUS! I proceeded to call customer relations. That's what they call it. I had no relations. The several people I talked to barely spoke English. Very hard to converse with! Come to find out the property had been closed 5 months before I booked a room yet I was able to. No correspondence to inform me of their mistake. This survey asked to rate my stay!! What a joke! They found us a room at another hotel with not enough beds and the price was higher yet they wanted me to pay more. Again, what a joke. No thanks. I stayed at a different chain. No longer a fan of IHG.
WORST
ByJamasa
October 03, 2020
They closed their property and didn't even BOTHER contacting people who had reservations. Nice to show up to an empty property after traveling all day and having no place to stay. THANK YOU HOLIDAY INN! I will NEVER book with them again
CLOSED DOWN WITHOUT NOTICE
Byvery annoyed traveler
September 08, 2020
When my son and I arrived at this property for our reservation, we were very surprised and disappointed to find out that it was closed down with orange cones across the entrance lane and the phone number had been disconnected. We had been traveling over 800 miles by car that day so that made it an even bigger disaster for us as we were ready to relax.
I made the reservation online only a few days prior to our arrival, so that was the frustrating part along with no communication from IHG that this property was no longer available.
Property was closed upon arrival
ByAmes
August 20, 2020
When I got to this property the whole perimeter was taped off tried contacting the property phone was disconnected super disappointed that the system let me make a reservation for a property that doesn’t exist and even more disappointing is trying to get a hold of somebody at IHG
Great value, great service
Bysharonelle
April 13, 2020
Overall, this hotel was a great choice for me. The customer service was top notch, location was convenient and the room was comfortable. My only disappointment was there was no ice available (I’m sure due to covid-19), the toiletries on the bathroom were not full or fresh/new. But it was comfortable and quiet.
Fantastic front desk service
ByJulian1
April 01, 2020
Friendly and very quick, Brandon should teach all of the Hotel just how this job is done. Fantastic.
Late arrival
ByBig Al
March 30, 2020
I arrived late, around 11:00 and departed around 7:00
Holiday Inn in era of Coronavirus
ByCarl52
March 26, 2020
My family and I stayed in the Holiday Inn for the first time on a recent trip to the Phoenix area. We enjoyed the short visit in a hotel that was clean, quiet, and relatively comfortable. I say "relatively" because I found the bed a little uncomfortable. But the only real disappointment was the complimentary breakfast: there was none due to the restrictions currently in place due to the Coronavirus pandemic. We were given sack breakfasts, which, under the circumstances, were acceptable but not terribly exciting.
Amazing Stay
ByMegmo
March 24, 2020
Such an amazing place to let go and relax would love to try an upgraded room with a jaccuzi bathtub