Rated 3.9 out of 5 by 302
Rated 2.0 out of 5.0 by AndrewSFO Was a very strange vibe for a full service Holiday Inn
After flying into Phoenix, this was a bit of a trek. I was only staying for a night as we were going to Flagstaff and the Grand Canyon for the weekend. I got to the hotel about 10pm. Driving up to the hotel it looked more like a Holiday Inn Express than a Holiday Inn, but the way they're converting properties it's hard to tell these days.
I walked in the front door. I stood there as the front desk agents were eating\drinking and laughing at their phones and talking to either their friends or other guests they knew at the front desk. Not sure... finally I kinda pushed forward a bit and was greeted. The whole time the agent was checking me in, she was carrying on a personal conversation with the other front desk clerk next to her. I felt somewhat awkward because I felt like I was intruding on their personal business.
She finished checking me in and gave me my room key. As a platinum, she upgraded me to an "executive suite" which was a nice touch.
When I got to my room, as soon as I walked in I could still hear the sounds from the adjacent rooms, a bit annoying. Also, the building is wood construction so I could hear what sounded like a flock of sheep trouncing around in the room above me. Bear in mind by now it's 11 or 1130pm...
The room was very interesting. It was in fact a suite (or at least a large hotel room with a partitioning wall)... but the layout was the most strange room layout I'd ever seen. The bathroom and shower were RIGHT inside the front door, then there was a sitting couch\chair and TV and a large empty space. In the middle of that room there was a sink. Not sure what the purpose of the sink was. Then on a totally different wall there was a cut out with a mini fridge, coffee maker, etc. And on another wall a closet with a luggage rack.
In the bedroom (slightly larger than the size of a king bed, there was no closet, no bathroom, nothing. It was actually so tight that being in there on the king size bed made me feel claustrophobic.
I had to take a sleeping pill in order to sleep because the clip clopping of feet running around the hotel room above.
Not sure if this hotel is really good for anyone except seeming kids looking for a place to party. If you want to sleep, not sure which is worse, the paper walls or the ceilings where you hear everyone above running around. I called the front desk to see if they had a higher floor (I was one down from the top), and they said it was full. I'd have rather had the top floor and gotten a good night's sleep instead of a "suite" upgrade and dealt with the noise. Oh well. I woke up the next morning and checked out.
I won't stay here again. I'd advise anyone reading this to avoid it if any of these things bother you. They can't really fix that the building is poorly constructed, or the hotel being a bit dumpy.
May 2, 2016
Rated 5.0 out of 5.0 by ljschloss This was a very nice stay
We were not able to spend a great deal of time at the hotel; because our conference was off campus.
The time we spent was comfortable and we felt well taken care of during our time. We had a nice breakfast as we were preparing to leave, but our poor waitress was scrambling to do her best. It seems that additional help in the restaurant for a full hotel would have been simple to take care of at this time.
I know cost cutting keeps prices down, but please for the comfort of your visitors, change your paper products in the room. The toilet paper and especially tissues were very scratchy and unpleasant to use. As an allergic person, this made a big difference in my comfort. Our room also had only one bar of soap for the sink and the tub. We had to get out of our shower to get to the very used bar of soap on the sink!
The rooms have been renovated and they are lovely; nicely done.
April 26, 2016
Rated 5.0 out of 5.0 by Okay668669678 no title
everything was excellent everything was excellent everything was excellent everything was excellent everything was excellent
April 25, 2016