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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.9

based on 903 reviews
74%
Recommend This Property

Ratings Breakdown

903reviews

  • 5 Stars
    420
  • 4 Stars
    204
  • 3 Stars
    118
  • 2 Stars
    95
  • 1 Stars
    66

Great service

By

June 27, 2017

club

We had no complaints about our stay. The hotel was beautiful and the bed was extremely comfortable. The room was big and had everything we needed!

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Holiday Inn

By

June 26, 2017

club

The staff was very friendly. However, the rooms could have been cleaner.

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Great stay with exception of Resturant

By

June 25, 2017

Purchased breakfast with room and that was a mistake. Took 10 min to be seated and menu was limited. Food was good but very slow in kitchen after long wait to be seated. Had eaten breakfast there before and it was buffet and very fast and good. Hotel accommodations and personnel were great.

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Comfortable bed with the best shower you will ever have

By

June 24, 2017

club

This hotel is always clean and comfortable at a decent price. The staff is kind and helpful. The restaurant, which is not being utlilized properly, could do with some better management. Although,the food is good when ordered from the menu. I would not suggest the buffet unless changes were made. Good offerings but not kept up with to ensure taste and temp.

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Chris

By

June 23, 2017

club

Was a great place to stay reasonable price and affordable for the area!
But there are a lot of holiday inn hotels in the area that are newer

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Good stay.

By

June 21, 2017

We came for the week and we're satisfied with our stay.

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Great service and staff

By

June 21, 2017

club

I've been staying at this hotel since I was young. The hotel has been remodeled and updated of course. The only they I would change is I wished the water fall in the pool area was working again.

Side note, they decorate the lobby amazingly for the Christmas holiday season.

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a place to stay

By

June 21, 2017

club

I have already filled out my complaints previously in this survey.

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Restaurant

By

June 20, 2017

Don't be in a hurry for Breakfast. After you finally get it it was good but so so slow.

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Friendly Staff Dirty Rooms

By

June 19, 2017

The staff was nice, quick and attentavie.
The room was dirty. The carpet was grimey and required wearing shoes. the bathroom was dirty.

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Nice location

By

June 16, 2017

platinumelite

Hotel has a great location. Hotel value is OK and does not seem to have the smoky Mtn. charm. Hotel does not recycle.

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Very nice place to stay

By

June 15, 2017

club

Very nice facility, clean and well looked after. Friendly staff who were willing to help.

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