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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 917 reviews
79%
Recommend This Property

Ratings Breakdown

917reviews

  • 5 Stars
    461
  • 4 Stars
    220
  • 3 Stars
    106
  • 2 Stars
    71
  • 1 Stars
    59

Sleep over before airport

By

March 25, 2017

club

Convenient location, took advantage of the stay, park and fly option. Comfortable room, request a room on the north side to avoid freeway noise.
Ordered Monterey Grilled Chicken for dinner. Not good, very bland, serious lack of seasoning.
Shuttle service on the return was slow but the driver was efficient and friendly.

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basic hotel for travel

By

March 24, 2017

club

The service at the front desk was hit or miss. Upon check in I was not given any information about what the hotel had to offer or wifi. But at check out the lady was extremely nice. The room was very worn and the curtains were torn and you could tell when the room is cleaned it is just surface cleaning since there was a line of dust and lint along the floor walls and the tub was stained. I was right next to the street and you could hear every sound and every car. There was no microwave or fridge in the room, so if you are staying a few days this forces you to eat out all the time and no where to put left overs or beverages.
If you are just needing a place to sleep for travel then I would save money and book this hotel for just a quick stay. But other than that I wouldn't stay and as always - you get what you pay for.

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Worst stay ever for Spire Elite customer

By

March 24, 2017

Surly front desk who challenged me that i had paid extra for drinks, breakfast, and a small suite. I had to flip open my laptop and show her that I had indeed done so. And it was not a lower priced room, I paid for a junior suite to ensure company. However, the Room had curtains that would not close, front desk that would not answer to get a wake up call, and there was no hot water for about three minutes at the bathroom sink and shower . There were hardly any necessities like shampoo and conditioner, no shower cap and no phone number to call and answer that I needed a tooth brush and comb due to my luggage being rerouted.
This is not at all how I have been treated at the many IHG hotels that I stay at every year. I even paid extra for a suite to ensure comfort . I really feel that Ihg should give me a refund. and I have never left a bad review ever in the past. The only good thing that I can say were the sweet men who drove the hotel shuttle.

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Leaking ceiling in bathroom - didn't change my room.

By

March 23, 2017

Just didn't take care of things when I had an issue with the ceiling in my bath room leaking at 5am.

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Great Stay!

By

March 22, 2017

platinumelite

Very pleasant stay. The room was clean, quiet and comfortable.
The breakfast was great.

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Awesome staff

By

March 21, 2017

This is the best place to stay and the staff treats you like family. Lavona and Mercedes are amazing

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Great airport hotel

By

March 20, 2017

club

Conveniently located. Hospitable staff, nice rooms.

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Business Stay-

By

March 19, 2017

This is my second stayed at this property everything look great, the room needs to be update but the cleaning is outstanding. Ms. Wanda - the breakfast server in the morning she is a super star employee, very professional, amazing customer services skill and a super positive attitude to the guest.

Front Desk staff need to recognize more the IHG members, this is y second time in this facility and no recognition at check in :(

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Friendly staff but train noise

By

March 19, 2017

club

The staff was friendly but be aware train adjacent to property that operates all hours.

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Great hotel

By

March 18, 2017

Great room, nice staff, great breakfast. Great location

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comfort and professional

By

March 18, 2017

club

I enjoyed my stay, rooms were comfortable and staff was efficient

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Attentive service and great breakfast

By

March 16, 2017

club

The facility looked very nice outside with the blue lighting and the well lit parking lot. Quick service at the check-in desk and had great info on the traffic conditions for the morning drive, saved us a lot of time. Great breakfast with friendly service! Would recommend highly.

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