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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 979 reviews
91%
Recommend This Property

Ratings Breakdown

979reviews

  • 5 Stars
    619
  • 4 Stars
    220
  • 3 Stars
    70
  • 2 Stars
    36
  • 1 Stars
    34

Unbelievable customer service!!

By

July 19, 2017

We had an unexpected emergency with a travelling companion and were forced to take a detour from our travel plans. Our scheduled hotel could not accommodate our change but this hotel, after explaining our situation, made accommodations for us, even providing a discount to our room as our travel companion was in the hospital. We received nothing short of compassion and kindness from the entire staff. Richard and Greg will always be in our memories as the ultimate in representatives for anyone in the service industry. The hotel accommodations were clean, comfortable and convenient, with a wonderful shuttle that will take you anywhere. As we travel quite a bit, this hotel will always remain in our memories as one of the best.

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Lobby coffee quality has declined

By

July 18, 2017

platinumelite

Overall a great stay as usual - we love using our IHG Reward free night for a getaway in Portland. THis was our third visit, and the only negative comment we have is that the lobby coffee - which in most IHG properties is far superior to that brewed in-room- was noticeably not as good as in the past.

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Disappointment

By

July 18, 2017

platinumelite

Location of hotel was great! Room needed maintenance - broken shower head required one hand to hold it up, room fan needed adjustment as it periodically cycled into a loud clanging.which made sleep difficult. Comforter had body odor and the refrigerator cabinet door was broken. Was unable to connect to wifi. A big disappointment, because I've almost always had better stays, even with with reward nights.

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Shuttle convenience

By

July 15, 2017

The shuttle was made available to us as an "extra" - we rode on unscheduled service to where we had a reservation due to the kindness of the concierge that evening. Because of him, we were not late.

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Not on the Bay

By

July 15, 2017

We were looking forward to spending the night relaxing on Portland Bay. We were extremely disappointed to arrive and find the hotel 5 blocks from the water, no balcony, dirty windows so we couldn't even SEE the Bay, charge for parking at the hotel and the lacksidasical attitude of the front desk staff

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Great Hotel with friendly staff

By

July 14, 2017

platinumelite

Great hotel with friendly staff and handy location in Portland.

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Would recommend

By

July 13, 2017

Friendly staff . Conveniently located!
Affordable and comfortable. Would definitely stay again.

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Ok for one night stay

By

July 12, 2017

club

Would stay here as a 2nd or 3rd choice. Would not stay for more than 1 night stay

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Perfect Stay

By

July 11, 2017

Staff is very friendly. Room is excellent, Keurig in room, Bed very comfortable, location is great, view of water from our room was magnificent, and we thank you for making our stay memorable!

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Everything

By

July 09, 2017

I stay at this hotel everytime I'm in Portland. I think it is the best hotel in the city and the most friendly of all the hotels I stay at.

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Great service

By

July 09, 2017

My stay at Holiday Inn was a great experience. Staff was very helpful and pleasant. Room was clean and beds were very comfortable. I would recommend this Hotel to anyone in the future.

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Great stay!

By

July 08, 2017

club

Great stay overall! Friendly staff, clean and comfortable room. About 10 minute walk to downtown.

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