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Rated 4.3 out of 5 by 623 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable This is my third stay at this hotel and I have never been disappointed. The staff are always friendly and welcoming and the hotel is very clean and comfortable. The pool is clean and warm. I love the towels the provide and the bed and pillows are so comfortable. I always choose this hotel when I need to stay in Portland. November 18, 2015
Rated 4.0 out of 5.0 by Friendly hotel! Great location and value in Portland. Stayed for a weekend. Staff was super friendly and welcoming. November 18, 2015
Rated 4.0 out of 5.0 by jazzy night in portland Recently had the good luck of being able to go to Portland for the night! Was able to secure a room and had a wonderful stay here We did have a problem with the heater in our room, it was very loud and the fan in the bathroom did not seem to work. We did let the front desk know about these issues upon check out and they seemed glad we had reported these issues. WE will return to this hotel, and totally understand that the heaters can be loud, but this one sounded like a plane going off, and most likely the fan was clogged November 18, 2015
Rated 5.0 out of 5.0 by Nice touches gone... Returned to the hotel after a 3-year absence. The hotel quality in terms of service, appearance and maintenance remain high. Gone are the extras that enriched the experience. A Rewards member usually received a bag with snacks and a lottery ticket, a nice start to the stay. Also, there is now a $10 parking fee. I understand the need for controlling entry to the convenient underground parking, but as a perk there should be either a reduction or elimination of the extra fee for Rewards members. It's the little things that bring you back. November 17, 2015
Rated 5.0 out of 5.0 by Comfortable room with a great view We really like the location of this property which is adjacent to the "Old Port" section of Portland. We walked to restaurants which is a nice feature, although the Hotel does offer complimentary shuttle service in the local area. My only complaints would be the poor quality of the sheets on the bed and the antiquated Heat/AC unit that is loud and totally dries the air in the room. November 15, 2015
Rated 5.0 out of 5.0 by great service Your reviews are too long .Questions were answered many times all ready. One problem I had was the height of the toilets in the room. As people get older the low toilets create a problem. November 12, 2015
Rated 2.0 out of 5.0 by Holiday Inn by the Bay I had such great expectations for my stay at this hotel. The first step into the room smelled so bad and then things went down hill from there. Old food in fridge left by previous guests, lightbulbs not working, phone at desk didn't work, not enough blankets, room was cold during night then too hot during morning, rude night front desk man, message light on both phones flashed our whole stay. Shuttle service was superb as well as the room service food-so yummy. Based upon my experience-I would never recommend this hotel nor would I ever stay at this hotel again. The issues I encountered during my so called fun night away put a definite damper on my enjoyment. I would rather spend my hard earned money at a different hotel. November 3, 2015
Rated 5.0 out of 5.0 by Clean, comfortable and good helpful staff Although in general the choice of décor colours makes the hotel look a little dark it was well kept, clean and service from all staff was extremely good. My wife and I would definitely use the hotel again if we returned to the area. November 2, 2015
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