Rated 4.2 out of 5 by 197
Rated 5.0 out of 5.0 by Harrietlee Excellent Service
The week of July 22-28 I was attending the NE Regional of Delta Kappa Gamma. This was a most pleasant experience. All employees were most accommodating and friendly. The dining room hostess was always very pleasant and eager to please. All wait staff was also extremely accommodating. I loved the Port of Call Lounge. It was so relaxing to just go in and enjoy the atmosphere and quiet. I was so surprised at this quality of the
Holiday Inn. Thank you for making my experience in Portland
so pleasant. Also the shuttle service is a grew service for your guest.
I will reccomend this hotel to any one who is going to Port;and Mane.
Thank you for making my trip to Maine so pleasant
August 2, 2013
Rated 5.0 out of 5.0 by LadyJane74 Friendly service
The staff was very friendly. I was there during a conference when so many guests can be quite needy. All of the staff were great. The restaurant even stayed open a bit longer to accommodate all of us.
August 2, 2013
Rated 5.0 out of 5.0 by tmk1977 Perfect location
Nice hotel in a quiet, centrally located area. Short walk to the water and great restaurants and shops. We loved our stay in Maine!
July 30, 2013
Rated 5.0 out of 5.0 by ByLizabeth2013 You will love it!!
July 20, 2013. We arrive at the Portland, Maine airport. Went straight to baggage claim to call for our free shuttle. (Nice)
Arrive at the hotel checked in promptly. Got the room and it was facing the water nice view from being higher floor (sixth). for one night. Then my other reservation was for the remaining four nights was a great room. Two reservations because I already booked it from sat – wed. but I wanted to start my vacation in Portland on Friday. So they told me to leave our bags and they will take care of the move. The room was great. We had coffee every morning in the room and half and half was available all day right by the lemonade and coffee station by the front desk. They think of everything. I could not remember everyone name because everyone was so nice. I have never had everything completely done for me and it was from the front desk to the lady who cleaned our room. She kept me fully stocked with coffee and cream. We are the kind who also does not need our room cleaned either every day. I got fresh towels and coffee and I was a happy lady. We had coupons for a free drink one night and I ate four bowls of popcorn while we sat there. It was so much fun and relaxing. The hotel was clean, my room was clean and floor and the bed were clean. The air condition was great, since we are from the south, the heat is bad. So I wasn’t ready to come home. I enjoyed everything about the hotel and Portland. I remember reading a lot of post about the hotel being on a hill. The Holiday Inn on the Bay is not on a hill it is a slight incline, which was great for me because I needed a nice walk every night after eating all my delicious meals at all the restaurants in town. Like a Hotel on Mason street in San Francisco in on a hill, because every night my husband had to push my back to get me up that hill a few years ago. This is a nice ten minute walk up from the main drag Commercial Street where all the restaurants are in the middle maybe 15 minutes if you were all the way down by at the end. Most of the time we walked fast and it was great. We felt safe everywhere. You would not get this great service and hospitality anywhere else but at the Holiday Inn. It was near restaurants and neighborhoods too. Wonderful and quaint.
We found some great diners every morning like Marcy’s a block away. On Oak street small but we like to sit at the bar. Very good prices. Becky’s on Commercial street, take High Street to the water and you are there. All the other things we ate were places were good for chowder, lobster and lobster roll. First night we went to Gilbert’s great chowder. We just wanted soup that night. It was great. The second day went on a beer tour and a great big pretzel to go along with the great beers we tried on the Maine beer tour. We had a ball. That night we took some advice and tried J’s Oyster bar, another great find. I come from the gulf seafood, so I love fresh salty oysters and the blue point oysters were delicious. The chowder and the lobster stew were great I kept trying to eat my husband’s stew. Both were great. I thought, but all were great I thought by the time I left Portland. They had a great Italian restaurant too called Paciarino, one block down going towards town. We each got the lasagna and ate it all. We came for beer and lobster and all the other great foods we tried. If you go to Eventide, they do not have crackers, so you have to order fresh potato chips to put your oyster on with tabasco sauce. Duck Fat restaurant was great you have to get the fries. I got the ham Panini great, hubby got some tongue Panini. He said it was delicious. Down here cow’s tongue is a delicasee. If you can rent a car from Enterprise on Marginal Street we walked to from the hotel walk from the main street High street left went you walk out of the hotel. Drive to Kennebunkport for the sights, then drive back and go to Cape Elizabeth to Lobster shack at two lights it was a wonderful view and people brought their own table cloth and wine. They do not serve liquor. I got one lobster for 18.99 and the second one was 9.99, so I got two. My hubby had a lobster roll everywhere. Everybody was taking pictures from the rocks at Cape Elizabeth. They were by far the best lobster. Because it was pure lobster meat with one little dollop of mayo which he took off and a slice of pickle that was it. The Portlan Lobster shack was second. Nothing was hidden on there lobster roll either. I went shopping too, love it. K.Collette. I wish was my house. Motifs lots of neat home accessories I shipped everything home. I have to get back to my hotel subject. It was superb. The hotel topped it all off my whole trip... This trip was too good to be true. I thank you for having such a great group of people working here. I really appreciated it. Thank you thank you thank you!!!
July 29, 2013
Rated 5.0 out of 5.0 by lize50 Fabulous Stay!
We were only in Portland for a night. We had never been to Portland before, and we were thrilled with the recommendation from the front desk for a great place for dinner. We stayed on the 11th floor, and had a beautiful view of the water - it was just perfect! The bed was really comfortable, and the little touches at check-in and within the room were appreciated.
July 28, 2013
Rated 5.0 out of 5.0 by CPARZ Great Downtown Portland, ME Hotel
We stayed at the Holiday Inn in Downtown Portland, ME and it was a great time. The hotel is less than a 10 minute walk to the waterfront and all the restaurants, shops and bars. Plenty of parking on site. The king bedroom was definitely big enough for my wife and I. We never ate at the hotel other than one breakfast and that was on par with other places we've stayed at. The nightly rate was a good deal. We could have paid more to stay right in the waterfront area, but we saved roughly $75 per night at the Holiday Inn and with it being so close to everything we never used our car and just walked everywhere. I would definitely recommend this hotel if you are going to downtown Portland, ME.
July 26, 2013
Rated 5.0 out of 5.0 by CTIrish Great location - helpful desk staff
In the three days we spent in this hotel, we never had to move the car. Everything we wanted to see was within walking distance. The view of the harbor (after we cleaned the window) was beautiful, especially at night.
July 26, 2013
Rated 2.0 out of 5.0 by dandes adequate
The hotel was adequate with a good location. We've been staying in the Portland area for 15+ years and never had to pay additional for parking. We were told upon check in that there would be an additional charge for parking. The lot was full, so as weary travelers with heavy bags we had to drive around to another lot that they own which was adjacent but not in the hotel. That whole process took a long time for us when we were so tired and ready to just check in. For that reason alone, I would not recommend this hotel. There are plenty others in the area with at least as many amenities that are hassle-free.
July 22, 2013
Rated 4.0 out of 5.0 by adams1964 Holiday Inn by the Bay
Great location. Not enough on site parking. Staff was great. Food was wonderful and the prices was great. Coffee maker in our room should not be in the bathroom because it had hair and foreign particles in it, each time we attempted to mkae coffee. We feel the coffee maker should be placed in the sleeping area.
July 22, 2013
Rated 4.0 out of 5.0 by July2013Guest Clean, comfortable option; great location
Ideal location in Old Port; an easy walking distance from so many places and convenient parking so we could drive to other places. Overall, this was a clean, comfortable place to stay. It is pretty basic - don't expect lush towels - but the staff was friendly. I appreciated the Keurig machines in each room. Free Wi-Fi in each room too. My friend commented that the lobby had an odd smell to it.
July 21, 2013
Rated 4.0 out of 5.0 by Caliann Good Stay and Service
Stayed at the Holiday Inn by the Bay before taking our cruise. Hotel provided transportation from the airport and also to our ship. Shuttle driver courteous and gave us information on where to eat . Front desk staff was helpful with directions and gave us suggestions for dinner. Room was clean and the beds comfortable. We will be staying here after our cruise.
July 19, 2013
Rated 5.0 out of 5.0 by KristiM Great location, great front desk staff
The location of this hotel is perfect. From the top of the hill, the view was outstanding. At night, all of the city lights with the mountains in the background were especially beautiful.
We arrived a bit before check-in, and the front desk staff was kind enough to let us get to our room early. She also told us about the valet in and out service, which was quite convenient. We called down right before leaving to have the car ready and it was waiting for us each time. The actual valet (person at the bell desk, I unfortunately did not get his name), was pretty rude, but he parked our car nonetheless. We simply decided to just deal with the front desk staff since they were so nice and bypass the other gentleman.
We talked several times with Amber at the front desk, who gave us directions for several nearby attractions and tips on where to watch the sunrise. She also has a fantastic recommendation for breakfast. Being from Texas, the morning cold caught us a bit off guard when we were going to see the sunrise. John (again, at the front desk) was kind enough to lend us bellman jackets when we mentioned the cold. They turned out to be perfect!
With just a couple of exceptions we were able to walk everywhere we wanted to go. We did not eat at the actual hotel. When trying to use the pool at about 10 p.m. it was full of children so we didn’t use that amenity either. However, the room was clean and comfortable. The front desk staff was great. Overall, we had a short but amazing stay. I would definitely stay at that location again if in the area.
July 19, 2013
Rated 2.0 out of 5.0 by Mtlr Good location but
Location is good, the room was clean, bathroom felt like a it belonged to a motel, breakfast was sub-par (ex. potatoes were super dry and did not taste good) - not to mention overpriced, there is a hotel shuttle service you can use that is free but we learned that through a third party restaurant hostess near the end of our trip... staff should have mentioned it when we checked in.
July 17, 2013
Rated 5.0 out of 5.0 by Astrida6 Peace and quiet with a great view
The location of this hotel is great. It's easy to get in and out of the under-the-hotel garage onto the streets of Portland. The only complaint about the garage is the parking spaces are too tight. The hotel's best feature is it's hill location which overlooks the bay and city. We stayed here last year ,and came back this summer specifically for the view from the hotel room. Nice large windows overlooking the harbor, bay, bridge and town (is Portland a large town or a small city?) which changes constantly with the light. Pretty by night too. This alone is worth the price. (Make sure you ask for a room with a bay view when you book). The room was clean, the beds comfy, the atmosphere of the room pleasant. No hotelly smell. Reception was friendly as were the staff in the restaurant. The food in the restaurant was good, not great, but not bad either. The pool and exercise room seemed well maintained. The elevators run up and down the 11 floors quickly. Overall, functional, clean, pleasant. I met a few other guests who said they always stay here whenever they visited Portland.
July 16, 2013
Rated 2.0 out of 5.0 by KMVF19 Poor customer service
While getting ready for dinner our, we found that the toilet was not flushing. It took two calls to the front desk and 1/2 hour wait to get someone to look at it. Two women came to the room to determine they needed a plunger, which they did not bring with them. We waited again for them to retrieve a plunger and return to the room. With dinner reservations and not everyone ready, we needed to use the bathroom. Then when we returned from dinner and got ready for bed, the sleeper sofa was not made up nor were there linens available for it. I booked the room for 4 people-1 king and a sleeper sofa. The bedding should have been checked prior to our checking in. Again, another 1/2 hour for someone to bring bedding. No call from management, no apology, nothing. I would not recommend. For the price of the room, the service was awful.
July 14, 2013
Rated 5.0 out of 5.0 # 1
this hotel has the best location and staff i come back every year to have our meetings here
July 8, 2013
Rated 3.0 out of 5.0 by mainer00 Poor service
I was quite disappointed with my stay at Portland's Holiday Inn by the Bay. Being a long-time Priority Club member and frequenter of this particular hotel, I was very upset with the most recent treatment we received. They go out of their way to make you aware of the perks enjoyed by Priority Club members. They even give you a handy index card listing those perks. One advantage is a 2PM checkout, rather than 12. All you need to do is request it, which I did. It is not an "upon availability" perk, unlike the room upgrade perk, rather a perk granted to PC members. This particular time, I was very thankful to have the late checkout, because my wife was quite sick upon waking on our last day. Instead, we were forced out of our room at noon, after 2 attempts by the maid service to enter our room and not one, but THREE calls by the front desk to hurry us up and force us out of the room. All of this in spite of my pleas for my wife's condition and to remind them of the promised 2pm checkout. I was thoroughly disgusted with the treatment, am unlikely to stay at the hotel again, and will likely reconsider my priority club membership.
July 8, 2013
Rated 5.0 out of 5.0 by Biffy Great room and location
I received a Priority club member room upgrade.
The room was awesome.
Great hotel and value, I would definitely recommend it and stay again when in Portland.
July 7, 2013
Rated 4.0 out of 5.0 by Tibo79 Good hotel, Nice Stay
Nice hotel, well located close to downtown portland and Old port. Room was nice and clean. As a member of IHG Rewards I was nicely greeted with some food, water and literature about the city...
July 7, 2013
Rated 4.0 out of 5.0 by Jontarbox Nice Hotel in a great location..great Service
First of all every single Staff Member that I dealt with ,whether it was the front desk,Housekeeping ,the Concierge, or the restaurant/lounge were phenomenal ..super friendly/helpful all went above and beyond .A friend of mine (who lives locally) was having a birthday party ...the staff offered to drive us to and from the party instead of us taking a cab. I was only there for a few days but there were at least three instances where the staff just excelled. Now about the Hotel ...nice hotel ..good area ..within walking distance of downtown Portland and its many shops. The only flaw that I dealt with and the only reason why I didn't give it ..Excellents across the board was the parking garage. It is seriously the worst parking garage I have ever seen.. parking is incredibly tight ..they have many columns which I get are holding up the structure...I drive a small car and it was a challenge getting into a spot...worrying whether I was going to hit the car that was on one side or take my mirror out on the other side. You also have to hope that the person you park next to is a considerate driver because you cannot fully open your door or you will "ding" the other cars door ...thankfully I was lucky ...but it was something I was worried about during my stay...so to sum up ...Nice hotel,great staff, lousy parking garage...
July 5, 2013
Rated 5.0 out of 5.0 by warf Great overall facility
All aspects of my stay were excellent. That includes Check in, Check out, food, staff and overall attentiveness of staff.
July 3, 2013
Rated 4.0 out of 5.0 by Robert111 Nice Stay
You can park here without extra charge, though I must say the garage is terribly designed...don't bring your truck. People were friendly, I would recommend staying here.
July 1, 2013
Rated 4.0 out of 5.0 by Bird61094 Great staff
The location and staff were excellent! I was made to feel very welcomed. The only thing I can complain about was the bed. It was very lumpy, and maybe passed its time to be comfortable. I would have expected a more comfortable bed for the price I paid.
July 1, 2013
Rated 5.0 out of 5.0 by mercynurse62 Already planning a return trip!
My room was like home away from home. Besides the bed, and bathroom, I had a table with chairs and sitting area. I loved the easy chair and ottoman. I spend time reading and prefer not to do it in bed, with the seating area, I was comfy and had plenty of light.
Didn't have any need for the microwave but did use the coffee pot and frig. Coffee was surprisingly good, thanks for that!
As I expected of HI the linens were of top quality. Bed was wonderful and I slept very well.
Had both dinner and breakfast in the attached dining room. Lobster bisque is to DIE for! Breakfast was very good and reasonably priced.
Aside from all that, there's more. Your location is wonderful. I was able to walk down to the dock/piers. Good food, shopping and beautiful archeticuture. Also close (walking distance) to the arts district. Couldn't ask for anything more.
Desk staff was very helpful. I arrived a little early but was allowed to check in. Friends were dropping me off and were able to park in the garage without problems. They came up to my room and were so impressed they are planning a weekend trip to stay with you! My shuttle to the airport was pre-scheduled and driver was on time and dropped me @ my gate.
June 18, 2013
Rated 4.0 out of 5.0 by CathyH Location is close to everything downtown
Rooms were clean and the hotel overall good. It is within walking distance of Commercial St, which is the "happening part of town", although not right there.
Garage for guests is small, though, and was filled each night we were there, but for one of the two days offered free parking in a nearby lot. (other day was an "event" day)
I would recommend the hotel again, as I enjoy staying in Holiday Inn properties.
June 15, 2013
Rated 5.0 out of 5.0 by Travelady Great place. Better than we expected.
This is a great place. Like many vintage hotels the rooms are large. But the hotel is undergoing renovation, so you also have the updated amenities, such as the refrigerator and microwave provided. Combine that with a great view of the bay, the location near all Portland's musuems and the waterfront, and the new room furnishings, and we could not have been happier. The only negative thing about the room was the air conditioner was noisy when the compressor kicked in. We were surprised that the food in the dining room was so good. Lots of time hotel dining rooms leave a bit to be desired. This one did not. But more than the nice room and great food, we appreciated the wonderful service from the staff. Joe the waiter, the two bartenders, and the lovely ladies and young man at the front desk, made us feel we were their personal guests. We will be back.
June 13, 2013
Rated 5.0 out of 5.0 by Belly2000 Real Gem
Great location, easy to find , great helpful staff with great suggestions close to all of the great resturaunts in Portland!!
June 12, 2013
Rated 5.0 out of 5.0 by RubyB Best stay at any hotel.
Clean and Quiet. Pleasant Staff.
June 9, 2013
Rated 5.0 out of 5.0 by Cara18 Wonderful stay
We stayed 2 days at the Portland-By the Bay Holiday Inn. Beautiful hotel, friendly staff. Quick check in. Clean rooms. The least pricey of the 4 hotels closest to the wharf. The food was average, but the location was close enough to all the great restaurants throughout Portland. Parking was easily available either in the parking garage or next door. I would stay again if I'm ever in Portland.
May 27, 2013
Rated 5.0 out of 5.0 by familyaffair comfortable and convenient
Our stay here was with family for a special occasion. Every courtesy including early check in, late check out and shuttle bus service was afforded us. Staff always kind and helpful. Walking distance to downtown Portland.
May 25, 2013