Rated 4.4 out of 5 by 710
Rated 5.0 out of 5.0 by taichi203e A Pleasant Surprise
Welcoming, helpful staff. Clean comfortable rooms and facility. Good location for enjoying Portland.
April 21, 2016
Rated 5.0 out of 5.0 by jessybo This Hotel is Top Notch!!!
Everything about this hotel was top notch!!! My wife and I travel a great deal and stay in many different hotels, although the majority of them are the Holiday Inn. I do not know where to start, so I will start with the rooms. The rooms are clean and always smelt nice and fresh. The TV Remote is cleaned everyday and placed in a new cover. The beds and pillows are nice and comfortable and the pillows are all nice and long. The room was quiet and we never heard any noise, which all made for a perfect sleep. The water temperature was nice and hot, I mean nice and hot, and the water pressure was perfect!!! (very rare to get both of those at the same time, in any hotel)!!! The room conveniently included a refrigerator, microwave, and large safe and the hotel staff provided upon request a room on the top floor (Floor 11) on the side facing the Bay. The room decor was pretty standard that one see's in any Holiday Inn room, which is always functional and adequate. The hotel WIFI was always fast, no matter what time of day or night we were using it. I am very picky when it comes to Internet speed. Although all hotels seem to advertise high speed Internet it is actually extremely rare to get great WIFI speed using any hotel WIFI. This hotel actually had great speeds any time of the day or night.
The hotel included a nice size attached gated parking garage with 3 levels that had hotel accessibility to all three hotel elevators. Yes, the hotel had three elevators!!! If the rear parking garage ever filled up the hotel had use of another parking garage right next door to the left of the hotel.
The hotel outside appearance is clean and nice and the inner decor is eye appealing, pleasant, and relaxing. This includes the lobby, hallways, and restaurant.
The Lobby had two large coffee machines, 1 decaf and 1 regular, as well as a large hot chocolate machine. We enjoyed the morning coffee and those very tasty rich and creamy hot chocolates every evening.
The Hotel Vans and drivers were always available to drive and pick us up any where we needed to go or visit around the city, without any waiting time. The drivers were not only professional, but were all courteous and friendly.
The hotel restaurant had very tasty meals for a reasonable price including a full breakfast, lunch, and dinner. The hotel also includes a spacious lounge with a full bar, TV's, music, and plenty of seating area anywhere from tables with chairs or couches to make a perfect area to relax and enjoy.
The hotel staff were all professional, helpful, quick, courteous, and friendly including the staff from the front desk, the hotel transportation, restaurant, and room cleaning.
Although we did not use these services, the hotel has a nice pool, exercise equipment room, and an office with the use to computers and printer.
I will end with this comment....If someone makes a negative comment or posting about this hotel, then they are the type of person who is always negative and unhappy and will never be happy no matter how good something is.
April 21, 2016
Rated 2.0 out of 5.0 by Harpswell Hotel room was nasty..
Location was nice and the staff I spoke with were nice but the hotel room itself was very dirty. Dust was hanging from the ceilings and walls. When the cushions were removed to make the sofa bed up there were tones of crumbs, dust and a few staples under the cushions. The bed skirt was covered with something nasty and thankfully we didn't notice that until morning. The room we stayed in needed a big time cleaning. I wouldn't recommend Sunday breakfast there either. The buffet was a joke and the service was poor overall. In all my years of traveling I have never stayed in such a dirty room.
April 20, 2016