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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 175 reviews
93%
Recommend This Property

Ratings Breakdown

175reviews

  • 5 Stars
    131
  • 4 Stars
    23
  • 3 Stars
    5
  • 2 Stars
    12
  • 1 Stars
    4

Excellent Customer Service

By

May 24, 2017

From the time my husband and I checked in to the time we checked out we received nothing but Excellent Customer Service. Thank God there are still people who love their jobs and still are courteous. The guest service representatives greeted us everytime we walked by. We received directions on where to go. The hotel was very quiet considering the fact its near the interstate. Beds are very comfortable. We were very well accommodated.

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Amazing hotel and staff!

By

May 22, 2017

club

Beautiful hotel, delicious food and amazing comfort for a our stay. We will definitely be staying there on our trips to the Raleigh Airport when our flight is early the next day!

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great service

By

May 22, 2017

club

it was very good experience. I have my family visiting me to see the area and has evaluated by my kids incoming school.

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Holiday Inn Raleigh (Crabtree Valley Mall)

By

May 21, 2017

club

Staff were all very helpful and friendly. Environment was clean, welcoming, and comfortable. I felt very safe and cared for. Location was easy to reach and convienient to other areas in town. A microwave in the room, in addition to the mini-fridge there, would have been helpful. Otherwise, nothing negative to say at all.

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Excellent Hotel

By

May 19, 2017

club

I have stayed at this location multiple times over the last 35 years. I had NOT stayed there within the last 25 years. My, how things have changed. Hotel property was excellent and staff was great. Staying here confirmed to me Holiday Inn continues to be my preference.

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Great updates

By

May 16, 2017

This HI has been lovingly renovated. If you were ever at the hotel previously, you will NOT recognize it anymore! Great value, feel like they could probably charge even more than they do. I do wish they would not put guests immediately above the HVAC units on the second floor unless they are just packed and there are no other rooms available, but I feel like when checking in at 5pm, there should have been other choices available to put me in. Either way, love the room, great stay!

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Great stay

By

May 14, 2017

platinumelite

Great staff and clean rooms. I recommend this location for a comfortable sleep.

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Nice comfortable stay

By

May 12, 2017

platinumelite

Enjoyed this nicely renovated property. Good location to everything. Bar and restaurant is very nice

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Excellent Hotel

By

May 09, 2017

club

Had a great stay, quality hotel and staff. Will definitely be staying here again!

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Here for meetings

By

May 08, 2017

platinumelite

Enjoyed being able to have lunch already prepared when arriving for our lunch break, it saved time and gave me more break time between meetings

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Good experience

By

May 08, 2017

club

I have waited 2 hours before getting my room , because of my early arrival.
However the staff was very king and they do their best to accommodate me with a king size room and vouchers for dinners.
It was very appreciated.

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Great service

By

May 08, 2017

Everybody was so nice, hotel was very clean and the shuttle was good also

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