Rated 4.4 out of 5 by 667
Rated 5.0 out of 5.0 by jaygo31 Nice Place
A wonderful place to stay in Rapid City. Centrally located and close to good eating and shopping.
May 25, 2016
Rated 4.0 out of 5.0 by travelsalot2468 Comfortable Bed
The Holiday Inn Rushmore Plaza is a clean comfortable place to stay. The staff is friendly and attentive. My only concerns are that the wifi isn't always reliable, and while the food is tasty it does not always match the description on the menu.
May 24, 2016
Rated 1.0 out of 5.0 by Verified Reviewer NO HOT WATER
For someone that stays at Holiday Inn property's over 100 days a year for the past 10 years this stay was not the normal stay I've experienced in the past. One of the comforts for a traveler is a hot shower and friendly service from hotel staff, along with a comfortable room. This hotel is to nice a property to only meet one of these staples. This hotel has no hot water, luke warm at best less than 100 degrees, with the cold water temperature at 76 degrees, yes I went and bought a water thermometer, when taking a shower the temperature drops significantly. When brought to the hotel staff the on shift manager Jeremy agreed with me the water was not hot, and unacceptable, changed rooms and never checked to see if the problem was corrected. Which it was not. When I brought this to the desk personnel's attention no action was taken, not even a call. The Hotel maintenance engineer gave the excuse that this was a 40 year old building and couldn't be fixed. Nobody did anything about this situation the entire stay, When I asked to speak to the General Manager no call was returned, which was disappointing to say the least. If you stay at this hotel you are on your own, yes they have nice rooms, but if you have issues don't expect any help from the hotel staff or any of the support staff.
May 23, 2016