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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 1019 reviews
85%
Recommend This Property

Ratings Breakdown

1019reviews

  • 5 Stars
    459
  • 4 Stars
    330
  • 3 Stars
    118
  • 2 Stars
    65
  • 1 Stars
    47

Fell well short of expectations for Holiday Inn

By

October 18, 2017

club

The hotel was a major disappointment on so many levels with regard to quality of facilities, room and breakfast based on my prior experiences with other Holiday Inns. The room was very tired as was the bathroom which had stained tiles and grout missing (I have pictures). The shower was pathetic by modern standards. The breakfast was often tepid and the serving dishes were frequently low on food. Our room had a poor fitting door and the light was shining through throughout the night from the corridor which was constantly illuninated. We also suffered from noise from the adjacent room and could hear conversations very clearly. I mentioned these things to the receptionist and she said that they were beginning a refurbishment program imminently. The pool area smelt overpowerinly of Chlorine so we chose not to use it. The only saving grace for me was the staff who were so pleasant and helpful. I wouldn't stay at this hotel again. Such a massive differemce between this and the hotel located in Winnersh Triangle just up the road.

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Confortable stay but bar and breakfast expensive

By

October 18, 2017

platinumelite

Comfortable stay, but prices at the bar for drinks and the breakfast were too high.

Unfortunately when the leisure facilities opened on Sunday morning the Sauna was not working/not warmed up, so we could not make use of it.

Beds in the room were comfortable and the best feature of the family room when travelling with two children is that there are two individual additional single beds rather than a pull out sofa bed for the children to share.

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ok for 1 night

By

October 17, 2017

This hotel has gone downhill since I last stayed.
It looks really tired inside and out. Not what I would expect from IHG

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Business Trip

By

October 14, 2017

club

Poor value for price. The common area carpets are outdated and dirty. No hot water for shower, .luke warm water at best.

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Business trip

By

October 14, 2017

club

Great for a business stay. Ticked all of the necessary boxes, shame I didn’t have time to use all of the leisure facilities.

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Below Par

By

October 12, 2017

club

A rather disappointing hotel with many staff surly and not at all welcoming. Fabric of building is tired and needs attention. Would expect towels without holes in any hotel, particularly this class of hotel. Would not recommended.

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Comfortable bed and great service

By

October 12, 2017

club

Good hotel, comfortable room, clean, good service friendly, breakfast was a good experience, plenty of choice

Pool area needs refurbishment

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Average

By

October 10, 2017

club

Despite the calculation by IHG of 4 stars based upon my answers to the questionnaire, this hotel is only average for a Holiday Inn. It was OK, but not great. Breakfast was no better than received for free at other hotel chains, and room was too hot, with a slowly responding a/c unit. greeting was friendly, but room was not ready and I just had to wait. Check-out was prompt, but without an enthusiasm or inter-action. I wouldn't recommend the hotel, but equally would not say don't stay there. It was just average, and pretty boring.

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Very helpful staff

By

October 08, 2017

On arrival we were disappointed at the size of the executive room, having stayed similar before. We were immediately moved to a more comfortable and spacious room. The staff service was excellent in the way they managed the situation. Throughout our 7 nights stay we were looked after ver well. I would definitely recommend this hotel to my colleagues if they are in the area
JWH (Leicester UK)

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Shocking

By

October 04, 2017

club

Night staff were friendly, day staff wasn't, none of the tvs worked when I was there, and neither did the aircon. breakfast was nothing special, just a box standard room.

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Convenient overnight stop

By

October 03, 2017

A good base not far from the M4 and excellent value for money. Hence it was very busy and not quite as restful a stay as one might have hoped for! Nevertheless a quiet good nights sleep was enjoyed.

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Great service

By

October 02, 2017

club

The staff were friendly and helpful. The breakfast is great and the rooms are comfortable.

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