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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.8

based on 427 reviews
72%
Recommend This Property

Ratings Breakdown

427reviews

  • 5 Stars
    174
  • 4 Stars
    112
  • 3 Stars
    50
  • 2 Stars
    43
  • 1 Stars
    48

Not impressed

By

October 17, 2017

Second time staying here. First time there was a rude front desk person who had the nerve to tell a group of grown people they needed to go to their rooms. I believe in second chances so I tried it again. This time front desk person was great. The beds were not comfortable they had indentions and tub would not drain. Called the front desk for this. Friendly gentleman came up to plunge the tub and found enough hair for a wig in the drain. Ceiling had water stains on it. I will not be using this hotel again.

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Great service, nice hotel

By

October 13, 2017

Room was clean and spacious. Great front desk staff service. Nice restaurant option for meals.

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Awesome stay

By

October 09, 2017

A nice comfortable stay as expected and a few minor issues were handled with great care by the team and the General Manager. I recommend this hotel 100%!!!

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Promises made, Promises kept....thank you!!!

By

October 05, 2017

I and my crew travel a lot and I mean a lot. My last stay was perfect. As my stay before the last one had a minor issue, the internet service was almost non-existent, and without internet, we couldn't get any work done. I spoke to the General manager over the phone as it was late at night and he promised me that he will have the IT look into it and resolve the issue.

To my surprise the manager and the IT did a fabulous job, the connection and speed were seamless. I am very satisfied and will stay at this location whenever in Richmond. It is also very clean, well-maintained property. The staff is friendly and attentive. Great work and thank you, Mr. Shah, for keeping your word.

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Unbelievable Improvement

By

October 05, 2017

Staff Service, rooms cleanliness, Excellent Wi-Fi unbelievable improvement If I am not wrong new management made lots of changes, Highly recommend this location

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Top 3

By

October 04, 2017

club

This hotel is one of the top 3 hotels I have stayed in ever in Richmond. The two room suite is a big thing with me and my choices in picking rooms to stay in. The room was excellent

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DVK

By

October 02, 2017

The staff and hotel were great. The staff was very nice and very helpful.

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Richmond South

By

October 02, 2017

i was very unhappy with my stay, there was a 2 day party in the parking lot by a bikers club and they party all day and night!

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Good value and location

By

September 23, 2017

club

Comfortable bed and new tv bar and restaurant attached is pleasant service but menu is limited

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Richmond Racing

By

September 20, 2017

club

A Very Good hotel to use if your going to the races. Decent rooms at a reasonable price for a race weekend.

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excellent stay

By

September 18, 2017

club

The location is quiet but convienant to local attractions and business.
The staff was extremely polite and professional. I love the sports bar and diner.

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room

By

September 16, 2017

club

Everything was clean and quiet. Only two things were bathroom lighting and fan. And to pay for breakfast.

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