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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

3.9

based on 451 reviews
79%
Recommend This Property

Ratings Breakdown

451reviews

  • 5 Stars
    214
  • 4 Stars
    115
  • 3 Stars
    45
  • 2 Stars
    36
  • 1 Stars
    41

Great service!!!!

By

April 26, 2017

club

This was an excellent stay. We were here for a basketball tournament and the service was exceptional.

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Good Night Sleep before Basketball Tourney

By

April 26, 2017

club

The Holiday Inn at Richmond I-64 West End has excellent staff and is very clean. I would stay here again in the future for basketball tournaments at U-Turn. Also, this hotel provides easy access to many dining establishments right down the street.

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Decent hotel in a good location

By

April 22, 2017

club

My family and I stay at this hotel when we visit my brother-in-law in Richmond. The location is convenient to shops and restaurants and the staff is friendly. The bathrooms/rooms in general could use some updating.

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Friendly staff

By

April 20, 2017

club

Excellent service and food/drink. The staff was friendly and location was convient.

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Great staff

By

April 17, 2017

platinumelite

Wonderful people. Always remember me
Elaine, Adrian and Terry.

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Comfortable rooms

By

April 11, 2017

great staff, both at the desk and working in other areas of the hotel. very friendly and engaging. Only slight negative, was breakfast. Waffle maker didn't work and replacement /refilling of breakfast foods was slow. I was comped the breakfast, but for someone paying 10 bucks to eat, I would have been disappointed. The food was good.....

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Friendly service, comfortable sleep

By

April 10, 2017

Friendly service, comfortable sleep. Convenient location if needing to be in Richmond.

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We stayed for Soccer Jeff Cup

By

April 07, 2017

club

Not exactly in the best area but inside the hotel is clean and updated, nice staff

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Food at breakfast impossible to eat, room did not get cleaned

By

April 07, 2017

platinumelite

The only saving grace was a friendly and knowledgeable weekend receptionist on the afternoon shift, who gave us some helpful tips about Richmond. Otherwise, the staff did not seem to care.

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My Destination for a Comfortable Room and Great Service

By

April 03, 2017

club

Excellent accomodations, room amenities,and a very comfortable bed. Top notch customer service, ambiance, decor, budget friendly, and great food. I totally recommend the Holiday Inn for your hotel needs.

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Strange Holliday inn

By

April 02, 2017

club

The staff was excellent, listened and offered great service. The room remained clean and inviting but there was no trash can. The breakfast was the usual instant eggs, sausage, bacon, and grits buffet for an additional $10.00. I've had better free continental breakfast. The shower barley got hotter than warm and the spout wasn't installed correctly.

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good value outskirts

By

April 02, 2017

club

friendly staff, very clean room. Internet adequate but needed frequent refreshing. lots of free parking.

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