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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 519 reviews
93%
Recommend This Property

Ratings Breakdown

519reviews

  • 5 Stars
    344
  • 4 Stars
    106
  • 3 Stars
    40
  • 2 Stars
    24
  • 1 Stars
    5

Excellent service, great price!

By

June 22, 2017

club

Very clean, comfortable guest room and bathroom. Nice amenities in the lobby. Greeted warmly, and excellent service by staff upon arrival and throughout our stay. Great breakfast!

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Nice room

By

June 20, 2017

club

Very comfortable room. Wish they had more cable channels available; this was the least number of any hotel I've stayed at. Overall, a very nice place to stop.

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Great Service

By

June 18, 2017

club

Had a reservation to another hotel who overbooked our rooms and had to drive an hour to this hotel in Richmond. So on the way backed fro our trip booked back with this hotel in Richmond and didn't get in til 2 in the am and they held our rooms so anytime I will make that drive I will stay with the holiday inn in Richmond.

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Great service and comfortable bed.

By

June 15, 2017

platinumelite

Staff was hospitable and quick to fulfill your requests. Room was comfortable. The internet was sporadic and inconsistent. T.v. channels were limited. Restaurant and lounge serves great food and good atmosphere.

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It's ok

By

June 15, 2017

club

New hotel good location just staff talks to much to friends and forgets to say good evening to igh members

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Nice but needs work

By

June 15, 2017

I was not greeted as an IGH guest and didn't get my little treat even my daughter asked why we didn't get one but other guests did. That should be like other places get extra points for that or a free night stay. All good hope they fix that

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On the outskirt but still close to all

By

June 08, 2017

club

Just off I-70 in Richmond, sits off the street behind Cracker Barrel. Straight shot to downtown.

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Terrific - clean, comfortable, very well maintained

By

June 08, 2017

GREAT value. Friendly, helpful staff and impeccably clean and well-maintained rooms with a pleasant, up-to-date design.

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One of the best Holiday Inns I have stayed at.

By

June 07, 2017

club

Everything you would expect and excellent staff! They have ample well lit parking. The elevators were in good order and luggage carts were in good shape and available.

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amenities

By

June 07, 2017

platinumelite

No ice machine on floor. We asked the bar tender whom have us ice for our cooler.

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Check in.

By

June 05, 2017

club

Cassidy checked us in and she was very courteous and helpful!

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Overpriced

By

June 05, 2017

club

Way too much money paid for average room.The hot breakfast was cold.Bacon not cooked to request.Rooms smelled stale covered up with perfume smell-made me sneeze.

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