Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 561 reviews
85%
Recommend This Property

Ratings Breakdown

561reviews

  • 5 Stars
    314
  • 4 Stars
    141
  • 3 Stars
    49
  • 2 Stars
    38
  • 1 Stars
    19

A poor stay overall

By

June 23, 2017

We've stayed at this HI a couple times before and they were not the best of times, but I wanted to give the hotel one more try. Unfortunately, this time was the worst.

At check-in I was not greeted as an IHG member. When I mentioned that I was a member, I was not given a choice of welcome points or free drink. When I then mentioned this, the receptionist did not seem to know what welcome points were.

Although I had booked 3 nights with breakfast, I was not given breakfast vouchers and was consequently charged. (Thanks to Luwanda for getting my final bill straightened out.)

In our room, the refrigerator froze our food no matter what setting we had it on. The steam iron never produced steam regardless of the setting or how much water was in it. The AC sounded like a jet engine when it was on. And due to normal Roanoke Valley summer thunderstorms, internet connection was spotty at best. Half the time I had to use my cell provider to hook up a hotspot on my laptop.

There were numerous little things such as wrong sized coffee cup lids in our room, and signs forbidding elevator and pool use left in place long after a problem was fixed.

I know the hotel is undergoing renovations beginning with the top (5th) floor. When I asked a staff member what the estimated time of completion was, he said he didn't know because they were supposed to have already been done with the 3rd floor by now. Sigh.

I will be back in Roanoke the end of July and for the first time since becoming an IHG member in 2014, will choose NOT to reserve a room at an IHG hotel. This past stay was pockmarked with one avoidable issue after another.

Read More
Read Less

Great Service

By

June 21, 2017

club

Staff was great and handled the death (in the hotel) of a friend admirably, a very difficult time for many!
Room was spacious and comfortable. I will stay here again.

Read More
Read Less

Great Service

By

June 21, 2017

The hotel staff provided great service. Unfortunately, the hotel is completely run down. Nothing has changed since our last visit 16 years ago.

Read More
Read Less

Holiday Inn was a good visit

By

June 21, 2017

club

Comfortable bed and great service. A few issues but they were either resolved or they weren't major concerns. I enjoyed my stay and would stay again.

Read More
Read Less

Comfortable room great night sleep

By

June 21, 2017

club

Overall the stay was ok. Wi fi was out due to storms in area. Restaurant/ bar was average nothing special although everyone was friendly

Read More
Read Less

Nice place

By

June 20, 2017

Nice location. Staff and room were adequate. Easy access to the interstate and local attractions.

Read More
Read Less

HOG Rally

By

June 19, 2017

Great choice to stay at this hotel during my trip to the HOG Rally. Able to eat dinner and breakfast for a decent price. Staff very friendly and service provided by the shuttle is excellent.

Read More
Read Less

Needs help

By

June 19, 2017

club

Could be a great hotel, they are updating which is good however until that is completed I would not recommend. The rooms are old and need updating, I have stayed there before but this was the worst room I had ever stayed in. The furniture was very old and used, bed not comfortable and a roach crawled on my neck the next morning while in bed. The food at restaurant was great as well as the service. The front desk clerks were all very nice and friendly as well.

Read More
Read Less

Great Hotel Location!

By

June 13, 2017

Great front desk staff as well as Bar staff and Breakfast staff for a Sunday AM! A lot of conventions going on, but had staff prepared! Rooms are comfy!

Read More
Read Less

Good bed

By

June 10, 2017

platinumelite

Great stay................................






......

Read More
Read Less

Gear place to stay

By

June 04, 2017

Welcoming and accommodating staff. Large clean room overlooking lounge area. Lounge was nicely setup with many seating options. I would stay again if in the area.

Read More
Read Less

Service

By

May 31, 2017

club

My husband has a problem in walking distances. When we checked in, our room was at the end of a hall and a good distance from the elevator. He went to the front desk and explained his situation and the clerk immediately reassigned us to a first floor room next to the main hall. They were able to accommodate his request even though the hotel was booked to capacity.

Read More
Read Less