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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 749 reviews
94%
Recommend This Property

Ratings Breakdown

749reviews

  • 5 Stars
    520
  • 4 Stars
    151
  • 3 Stars
    39
  • 2 Stars
    25
  • 1 Stars
    14

pleasant stay

By

May 19, 2017

club

Other than my room key being deactivated on the second day the stay was very nice. Staff was very friendly and helpful. Especially in the breakfast dining area.

Room has all the amenities I needed and then some. At higher priced hotels they would have added a surcharge. They were included in the affordable room price.

Minor con:
Free breakfast was sub par. Some reason hotels, not just this one serve scrambled eggs left in a heating tray. They basically turn to rubber by the time they are served.
Both toasters took 3 times longer than a consumer toaster. This was a confirmed by the staff. They used to serve waffles that were made fresh.

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What pleasant surprise!

By

May 16, 2017

club

I booked at this property as I had missed the deadline for our conference hotel. Well, I'm glad I did! The staff and property exceeded my expectations and I would gladly stay here again, for business or leisure.

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Great Stay - Quiet

By

May 15, 2017

club

I love staying here. It is quiet and you get a great night's sleep. It has a great location in the middle of restaurants and shopping.

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Marketplace

By

May 15, 2017

club

Friendly, courteous, efficient and accommodating staff. Though showing it's age, the Inn is in a good location with easy access from I-90/ thruway and provides a decent selection of surrounding amenities, e.g. dining/shopping.

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Service

By

May 14, 2017

I really enjoyed my stay at this hotel,excellent service friendly staff,breakfast was great,pillows and bed were so comfortable,I had a 2 hr flight from florida to rochester,long day and was very tired, daughter son and granddaughter came to visit,went to the pool,we had a very good time playing around there,it also tired us out,slept like a baby,didn't want to get up!

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Amazing Staff

By

May 13, 2017

club

Every person who works at this location is completely amazing. They are right there to take care of every need and do so with a smile. The location is easily accessible from the thruway and not far from both the Marketplace or Eastview malls. Personally, a stay here without dropping by the RIT Barnes

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Great Service

By

May 09, 2017

Great hotel. Nice folks and nice service. I would definitely pick this hotel again when in the area. Thank you!

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Rochester overexpectation hospitality

By

May 04, 2017

platinumelite

Surprised with the stay in positive way. Location and room quality had made the stay easy.

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Holiday inn henrietta

By

May 01, 2017

club

great place. All I needed was a place to get some quick sleep and do some work.

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Clean

By

May 01, 2017

Staff was courteous
Breakfast was sufficient
Business Center very helpful

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Awesome Jacuzzi Suite

By

April 26, 2017

club

Stayed in the Jacuzzi suite, nice atmosphere! Little kitchen area with fridge/microwave and dinning room table.

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Pleased

By

April 23, 2017

It was a lovely hotel, friendly staff and great location.

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