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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

3.9

based on 777 reviews
78%
Recommend This Property

Ratings Breakdown

777reviews

  • 5 Stars
    331
  • 4 Stars
    214
  • 3 Stars
    100
  • 2 Stars
    78
  • 1 Stars
    54

Different than past stays

By

July 20, 2017

club

I was surprised that there were so many issues with the room and housekeeping staff during my 5 day stay. Hopefully management will get better at maintenance and staff training. I had a hard time sleeping and relaxing after a Somali housekeeper came in my room twice after she was told twice and repeated back to my husband that we did not need any service and the privacy tag was on the door. I called the front desk to speak with management but the man that I spoke with seemed more annoyed than concerned about the issue. I stay at this hotel because it is in such a great location and it is generally always clean and I have enjoyed my stay in the past. I will try it again to see if it has changed for the better before I switch to one of the other hotels close by.

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Great location, but don't seek the friendliest staff

By

July 19, 2017

This hotel is located in a great spot. There are plenty of restaurants nearby and a great "Whole Foods-esque" store nearby. The hotel staff , from the front desk to the bartender weren't nearly as friendly as the other Minnesotans I encountered. The room was clean and comfortable, but nothing spectacular. The hotel definitely could use a major update. Beware- there's no shop or area available for quick, small items or snacks.

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Disappointed

By

July 15, 2017

club

I have stayed here before and always had a nice room and friendly service. This time the room was horrible. No window located by the pool which was noisy and smelled of chlorine. The staff was not friendly at check in either. I wanted to pay half cash half credit and they wanted to charge the full amount to my card, take the cash also then credit my card after check out. That meant they'd have 3 nights worth of my money instead of just for the 2 I'd booked.

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Signage and check in

By

July 15, 2017

Please improve signage to get from the parking ramp to the lobby. I relied on a stranger to tell me. Tell people that you have luggage racks and where to find them. Make sure you do not say on line that parking is included. Finally, either train staff in how to use the computer, or don't put them on the front desk until they are trained-and a few brochures for tourists wouldn't hurt.

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nice clean hotel

By

July 12, 2017

Staff is very pleasant and courteous. Rooms are clean and nice.

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good with some disappontments

By

July 11, 2017

No complimentary tea - only coffee and water

Did not like to have to pay for parking

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Mayo

By

July 10, 2017

platinumelite

Ok for Mayo convenience. No food late at night available. Would stay based on price and local.

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Nice Place to Stay

By

July 09, 2017

Was very satisfied with our stay here. Pleasant check-in, relaxing time and conversation in the bar. Within walking distance of everything downtown. we also used the skywalk to get to Mayo clinic. Clean friendly place..

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Clean room

By

July 06, 2017

club

Was charged multiple times for the room, toilet ran constantly. close to ammenities, friendly staff. room was clean.

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Experience at Holiday Inn

By

July 06, 2017

Quiet room and comfortable bed. Close to elevators.

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Average hotel

By

July 03, 2017

club

The hotel looks dated, but it's okay to get a night's sleep. There was food left in the mini fridge from the previous occupant of the room, so that makes me wonder howwell they clean after a visit.

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Great staff, comfy bed

By

July 02, 2017

club

We recently stayed at the Rochester Holiday Inn while we attended numerous appointments at the Mayo Clinic. The staff was so accommodating

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