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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 829 reviews
77%
Recommend This Property

Ratings Breakdown

829reviews

  • 5 Stars
    352
  • 4 Stars
    232
  • 3 Stars
    104
  • 2 Stars
    86
  • 1 Stars
    55

Guest room

By

October 10, 2017

We could not get the room thermostat to work. I am a mechanical contractor by trade so am familiar with thermostat operation. We eventually just turned it off

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Great Location

By

October 08, 2017

club

Great location, short walk to Mayo. Comfort table accommodations. Friendly staff!

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Needs a serious renovation

By

October 08, 2017

club

Very dated, industrial look, had a smell to it. Just renovate please. Location is great, convenient, was shocked about hotels condition. Food at the restaurant was bad, had to return the plate

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Accomodations

By

October 06, 2017

platinumelite

Extremely small room wedged in with the elevator shaft, train, and garbage truck noise did not allow sleep. Decor is out dated - very dark and dingey

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Great Service

By

October 03, 2017

club

Amazing staff easy access to all facilities very clean

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New floor covering(not carpet)

By

October 03, 2017

club

Everything fine.......our problem is sensitive to musty and cleaning product smells. We experienced that at the hotel....carpets also seemed to carry an odor(room and halls)

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Outstanding

By

October 02, 2017

club

Great staff, great value, nice rooms and comfortable beds.

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Great Service

By

October 02, 2017

Employees at the desk was extremely helpful.
Maid service was great!!!!!!!!! Also, our maid was
very courteous .

Our waitress was amazing..... We asked for suggestions
and she was very helpful.

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comfortable stay

By

October 02, 2017

Stayed in room for a visit at the Mayo clinic
location was good, room smelled stale, no breakfast
was included.

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Ihg Rochester

By

October 01, 2017

Convenient for Mayo. We stay at this facility several times each year. The restaurant menu seriously needs to be improved. it has become stagnant.

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Great room

By

September 30, 2017

club

Wonderful stay with skyway connected to Civic center made for a perfect night!!

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Enjoyable stay

By

September 30, 2017

club

Staff was very nice, rooms were clean and comfortable, pricing was reasonable, Food was okay, could be better.

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