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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 720 reviews
77%
Recommend This Property

Ratings Breakdown

720reviews

  • 5 Stars
    304
  • 4 Stars
    201
  • 3 Stars
    91
  • 2 Stars
    71
  • 1 Stars
    53

Very nice facility

By

April 22, 2017

club

We have stayed at this motel numerous times over the past few years. We are in Rochester for medical appointments at Mayo Clinic. You do not have to go outside to go to the Clinic. There is a Sky Walk that connects the motel and Mayo Clinic

Very relaxing atmosphere. We had a family group of 7. We went to the lobby for beverages and were milling around . We had not noticed the seating area in the restaurant area. They invited us to utilize them. Very comfortable and cozy area. Checked occasionally to see if we needed anything.

However, when we went to dine, we had a slight incident with one staff (and only one) the others were very excellent. We went there because it offered a gluten free menu. We were informed that all they had was pizza and breakfast by the waitress. It was an evening dining meal. We mentioned that we had dined there before and they did. She became very surely and said, we have two. items. When the bills were given to us, they were all turned around. My daughter reported the incident to the manager on duty.

The manager treated her with dignity and respect and helped to resolve to the best of her ability.

HOWEVER, even with the little incident it certainly would NOT discourage us from staying there. In fact we are having to return this weekend and we PLAN ON STAYING there. We are always more than pleased so certainly cannot let one little incident outweigh the over all experiences we have had at this motel in the past.

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Nice hotel downtown

By

April 21, 2017

Nice hotel convenient to downtown. Been here before and enjoy the location.

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location is good

By

April 20, 2017

club

Location only. Staff is good. Breakfast not good. Room quiet enough, but not as clean as I think it should and could be. Toiliet seat was broken

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Mediocre

By

April 17, 2017

platinumelite

The location was superb but the facility is in need of renovations. At least a facelift. The hotel smelled stale and in need of better ventilation. The staff were kind and competent.

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Good value

By

April 16, 2017

Perfectly nice hotel with relly great service! Would definitely stay again.

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Convenience

By

April 14, 2017

club

Very convenient location and easy access to Mayo Civic Center. Very nice hotel. The only thing that would have made our experience better would have been a continental breakfast as we needed to leave early in the morning and don't have time to dine in the restaurant on site.

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Rochester, MN

By

April 11, 2017

platinumelite

Good stay. Except restaurant closes at 10 pm, instead of midnight.

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Comfortable bed and great location

By

April 11, 2017

club

Overall I would recommend this hotel to everyone. The elevator from the ramp to the hotel lobby was not clearly identified. The location to eating establishments and civic center were ideal.

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Great front desk staff

By

April 11, 2017

They are always helpful when getting checked in and I always get a chuckle when they ask me to sign on the forms at counter height when I'm in a wheelchair. They have a good sense of humor and are always accommodating if I need a later check out or need to stay an extra day.

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Convenient location

By

April 10, 2017

Hotel was clean and in a good location, staff was helpful

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great service

By

April 10, 2017

platinumelite

the staff here are great and go out of there way to help the customers. I would highly recommend this place to anyone traveling in the area. Comfortable quiet and clean!!

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comfortable bed and great service

By

April 09, 2017

club

We were happy with the location of the hotel. We had health tests at the Mayo Clinic. We were able to walk through the walk ways from the hotel without having to worry about the rainy weather. We enjoyed our stay and thought everything was fine.

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