Rated 4.5 out of 5 by 133
Rated 5.0 out of 5.0 by WPS! Overall Great Experience
Although Pinnacle Hills is 20 minutes away from my final destination I love to stay there because I know I am going to be staying in a spacious and clean hotel with excellent customer service.
February 26, 2015
Rated 2.0 out of 5.0 by TTraveler23 Broken but Fixable
When we walked in the lobby there were food crumbs all over the floor. Out the back on the patio there were coffee cups all over the tables and full ash trays that didn't get cleaned up the whole time we were there. The hotel overall outside the rooms was very dirty.
The people working in the restaurant/bar didn't speak english well enough to be able to tell us if there was an ATM in the building. They also couldn't understand our drink orders. The restaurant/bar was completely empty all night and I assume that was why. The staff as a whole were all very short, and unaccommodating.
Of all the Holiday Inn's we've stayed at, this was the absolute worst, hands down. We've stay at Holiday Inn's all over the country for work, and other travel. This was actually a weekend getaway type stay for us and it was the first time we had been out just the two of us in 6 years. Very disappointing.
February 24, 2015
Rated 5.0 out of 5.0 by workgirl Great as always
Very clean property. Nice location and pleasant staff!
February 9, 2015
Rated 5.0 out of 5.0 by Mr Poppy Great Stay
My wife and I travel a great deal and decided long ago that would will only stay at HI Hotels. Consistency is the way we describe Holiday Inn's. We also have come to appreciate the quality of staff and facilities at each hotel we have stayed at.
"Keep up the good work"!
February 3, 2015
Rated 5.0 out of 5.0 by Ranx Best I've stayed at...period.
I've traveled all over the US and stayed at many IHG properties and this is the best hands down.
The accommodations have front sitting rooms and bed rooms with a hall and bathroom in between. Really felt at home here.
Staff was great and always there for me. If I wanted to change rooms or needed help it was never a problem.
Stay on the side away from the freeway.
January 23, 2015
Rated 3.0 out of 5.0 by RICHARD654 Disappointed
There are a few maintenance issues that need prompt attention here. The first was the shower pan/floor of this unit is installed in a fashion that does not allow water to drain properly. (So, if you don't mind standing in "used" water-you'll have to use towels to dry it before you use it). And afterwards, as there is a distinct odor otherwise.
Secondly, the room I received was positioned just above the lobby. The noise produced by the automatic doors (which share the same wall as the headboard on the bed) was quite unbearable and cause for a rest less night. Hint, move the bed away from the bed to an interior wall.
The front desk staff are attentive; they at least had a maintenance man from another property replace the bulb, in the above mentioned shower.
It also seems a bit awkward for staff of the hotel to mention that the restaurant, located in the lobby, is not part "of " the hotel. It was as if they were sending a caveat.
January 19, 2015
Rated 5.0 out of 5.0 by mkay9 WONDERFUL STAY!
The view from my room of the freeway and the outdoor mall was beautiful! The king bed was super comfy and the room was clean. Front desk was really helpful and friendly. I don't have anything negative to say about my stay at all.
December 23, 2014
Rated 5.0 out of 5.0 by Longjohnsonsilver Great Staff
I was very impressed with the front desk staff and their eye for detail as well as customer service. The restaurant staff was outstanding as well. Everyone at the hotel made me feel at home. Although I was in town for a funeral and was grieving, each time I walked thru the hotel I was welcomed by smiling face. That will stick with me.
December 17, 2014