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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 597 reviews
96%
Recommend This Property

Ratings Breakdown

597reviews

  • 5 Stars
    436
  • 4 Stars
    121
  • 3 Stars
    24
  • 2 Stars
    8
  • 1 Stars
    8

Great hotel

By

July 19, 2017

platinumelite

This is a newer great hotel with excellent staff. The restaurant connects to it and has great food. The staff in the restaurant goes above and beyond to make sure your experience is a good one.

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Taking Holiday Inn's to the next level

By

July 18, 2017

Arrived at this location exhausted and annoyed at my recent airline travel. My mood improved dramatically. The shuttle was quick and efficient. The hotel is modern, clean and comfortable. The front desk staff was courteous, friendly, and had me checked in within minutes. The resturant and lounge were clean. The service was quick. Very comfortable outside lounge area helped me unwind, (as well as the wine). The room was clean, updated, comfortable and quiet. I did not use the fitness center, business center or pool. So, I can not comment. The cold water and hot coffee in the lobby at 5am checkout were welcomed. The return shuttle to the airport runs every 30 minutes and is about a 15 minute ride.

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Baby Shower Weekend

By

July 14, 2017

When I checked in Jonathan at the front desk gave excellent service. Recommend the Urban Steak to eat there on site which was excellent. I think he should have a raise as I watched him interact with customers in and out during my stay.

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Our stay

By

July 13, 2017

club

We got there very late and had to check out early because of our flight so we did get to take advantage of the free breakfast. Other then that the person at the front desk is the only person we had any communication with.

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Excellent stay

By

July 12, 2017

club

Very clean hotel and room and courteous staff. We had an early morning flight out of Detroit Metro Airport so this hotel was close by and has a free 24 hour shuttle service to airport.

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Need new beds

By

July 12, 2017

club

The beds are uncomfortable and you can't get a good night sleep

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Great hotel near the airport

By

July 09, 2017

club

This hotel is conveniently located to get to a lot of places, and the restaurant/bar is a good option. The staff there are very friendly - especially the waitress Maria. Highly recommend as a good value for the money if you need to be in the area.

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Worst hotel experience ever

By

July 07, 2017

We got in at 11:30 and had to leave the hote by 4:15 to catch our flight. Around 12:10 the fire alarms kept going on and off so I called the front desk to ask if we were evacuating or what was going on. Her reply was "ummmm let me call you back." Never got a call back but they did manage slip the bill under my door before we left the hotel less than 4 hours after I called them.

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Convenient and close to restaurants

By

July 06, 2017

Airport Shuttle, 1 mile from the terminal, friendly staff. Room Service, good restaurant and bar in the hotel or walk across the street for other choices. Good value for the dollar.

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Staying for business travels

By

July 05, 2017

Good place with nice safe location, very good place to wait for the morning flight.

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fire alarm

By

July 03, 2017

I had a 6 am flight and the fire alarm went off twice in the middle of the night, Never did get back to sleep. Some sort of compensation should have been offered, but none was forthcoming, In speaking with the front desk personnel i came to find out it happened a few times prior to my night stay. You should look into this problem...it is certain to happen again

Tony Brave

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bad day made better

By

July 02, 2017

Flight cancelled. The hotel saved the evening. They painstakingly made the split pay/points reservation right and the shuttle showed up a place to eat.

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