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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 495 reviews
88%
Recommend This Property

Ratings Breakdown

495reviews

  • 5 Stars
    314
  • 4 Stars
    103
  • 3 Stars
    37
  • 2 Stars
    23
  • 1 Stars
    18

Round Rock

By

October 18, 2017

club

Room was very comfortable and clean. Only draw back was trying to unlock the door. Picture on the card is lind of deceiving. But other than that stay was very nice. Do plan on using this hotel in the future.

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Not worth the money

By

October 18, 2017

club

The hot tub doesn't work and there's apparently no plans to fix it. Staff will just tell you that it's been broken for months. Also don't try to order room service after 9:30, even though the guest book states that you have until 10. You will be told that you will be called back and then at 9:45 they will call you back and inform you that room service "actually" closes at 9:45. The only bright spot was the lady that worked the front during the day. That wasn't enough for me to ever stay there again though. I also woke up with a long blonde hair on my face, and I have very short dark brown hair. Oh, and did I mention that I was staying by myself? So I can only conclude that it came from my pillow. Definitely my first and last stay there.

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Quiet room/Comfortable bed/Courteous service

By

October 18, 2017

club

Check-in went smoothly. Room was clean. A/C worked. Bed was comfortable. Only have one suggestion: For folks like us who don't drink coffee, provide Swiss Miss hot chocolate packets.

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Great location

By

October 17, 2017

club

Nice place to stay. Close to many things in the area. Great restaurants nearby. It’s well staffed and everyone is friendly.

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Going down hill

By

October 15, 2017

Hotel was ok when new. They are not keeping up maintenance. Needs a refresh.

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see below

By

October 11, 2017

I mentioned it already. read the info I gave you. it is ridiculous to do it more than once

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Great Hotel

By

October 01, 2017

This hotel is warm and inviting. The entire staff makes you feel welcome and the restaurant is nice.

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Good stay

By

September 26, 2017

club

Very comfortable and nice facility. It was hard to find a room that late in the evening but i am glad it worked out well

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Night Chef

By

September 24, 2017

It sadden me that the night Chef was not there. When I return I hope he is back. He is an excellent Chef.

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Staff is wonderful, close to a lot of restaurants.

By

September 20, 2017

club

Staff is very friendly and helpful. Located in a great spot near Restaurants and Round Rock Sports Expo. Rooms are a bit small, but the beds are comfortable. Bathroom is spacious.

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Comfortable rooms

By

September 19, 2017

club

Great experience while staying.Service were good.Food and other services were satisfactory

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Great Staff

By

September 17, 2017

platinumelite

The staff here is always very welcoming and accommodating. This is one of my favorite Austin locations.

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