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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.1

based on 787 reviews
88%
Recommend This Property

Ratings Breakdown

787reviews

  • 5 Stars
    357
  • 4 Stars
    270
  • 3 Stars
    79
  • 2 Stars
    53
  • 1 Stars
    28

Good Sleep and Tidy Room

By

October 17, 2017

club

The room was tidy and the bathroom was very clean, the bed was comfortable. My only gripe with the room was the door didn’t cut out noise, so it was a bit noisy when people walked by and it didn’t feel as private. Apart from that the hotel had efficient staff, and plent of amenities.

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Very small family rooms

By

October 17, 2017

club

Stayed here overnight as a family of 4 with two teenage children. The family room was very small offering a double bed and a sofa bed. When I requested a bigger room I was told this was their biggest room. Only solution was for us to purchase an additional room which they could not price match with the original room I had purchased from the IHG website. Result was no sleep for the four of us. Staff were friendly, hotel and room very clean and pool a bonus at the end of a long journey. Unless I missed them, there were no cubicle changing facilities for the pool and we had to change in an area right next to the ladies loo!

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Beautiful quite hotel

By

October 17, 2017

Thoroughly enjoyed 2 night stay
Leisure facilities were really good
Will come back again next time I am up that way

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Much improved to how it used to be a couple of years ago

By

October 16, 2017

platinumelite

Used to stay here a lot in the past. The company used to use it as 'their' hotel but it got very tired and they decided to move away. The recent stay was great and the place is much better. I intend to ask the company to look again at this being our hotel of choice

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Super stay

By

October 13, 2017

club

Staff friendly and attentive, look forward to being able to stay again

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Holiday inn Runcorn

By

October 06, 2017

platinumelite

Stayed here recently, the staff are very friendly and helpful, the rooms are modern and clean.

The restaurant in nice and birighe with a good menu selection.

The bar offers a wide range of beverages to suit your fancy.

I would recommend this hotel to any looking for a hotel in the area.

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Been refurbished much nicer than it was.

By

October 05, 2017

club

Stayed last year and had some issues with service not enough staff in bar and particularly at breakfast .
Pleased to say these issues have been resolved and had a very good breakfast experience this time. Overall had a very pleasant stay.

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Runcorn Holiday Inn on the hill

By

October 04, 2017

club

Good value for money for an enjoyable weekend. Although lots going on in hotel it was still comfortable.

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Amazing customer services

By

October 03, 2017

club

I received the best customer service I have ever received after a complaint, all issues where resolved and I was even given a complementary gift, I couldn't believe how well I was treated and how amazing the staff at the hotel are !!
I'd highly recommended staying here.
Only bad point I can make is
Rooms are too small and the sofa beds are awful as it takes up the tiny amount of floor space that's left and when 5 sleep in a room it's really not nice or relaxing in any kind of way ( not any ones fault just special issues)
Otherwise. Was an amazing stay

Thank you very much !!

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Comfortable bed and great service.

By

October 03, 2017

club

I liked every thing about it the staff where very helpful nothing to much trouble the rooms where very comfortable the leisure facilities and the food was excellent. The location is very easy to get to with free and secure parking when you arrive and I would recommend the Holiday Inn Runcorn for functions also.

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Will definitely return

By

October 03, 2017

club

Great spot. Good location. Clean tidy. Ticks all boxes

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Average

By

October 01, 2017

Gym was ok, food was ok although the salad was a tiny portioñ had little to it and was one of the more expensive items. Tried to chàrge for service for food to the bar. No pancakes.

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