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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.1

based on 659 reviews
88%
Recommend This Property

Ratings Breakdown

659reviews

  • 5 Stars
    302
  • 4 Stars
    224
  • 3 Stars
    65
  • 2 Stars
    45
  • 1 Stars
    23

Decent stay

By

March 30, 2017

club

Stayed here to be close to family. Overall, nice accommodations, but if you are booking the "family" room, it is extremely packed in if you use the sofa bed. There is no room to move when expanded. Breakfast is terribly expensive 15GBP / pp for what I eat (cereal / coffee), so can't recommend. Would be nice if they had an a la carte option.
Room service kept us clean and tidy. Staff is very nice.

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Exceptionallynching good value

By

March 29, 2017

club

It is hard to fault the hotel when you consider the cost of the stay. The room was clean, comfortable and modern looking. The bathroom had a great shower. Breakfast was really tasty. The variety of items available was impressive. The staff were friendly, attentive, and clearly took pride in providing good customer service. Whilst the pool area looked a little old and tired, it was just fantastic to have access to this facility. We had a really enjoyable swim. We would definitely return to this hotel.

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hotel stay

By

March 29, 2017

club

Great hotel very central for our needs, as return guests we were pleased to see standards were still vey high. Will be returning as soon as we can, brilliant hotel team who ill always look after your needs

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Comfortable room

By

March 27, 2017

club

The room was clean, bed comfortable, and wifi fast enough to use for work. Staff at breakfast and dinner very friendly

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excellent staff/service

By

March 27, 2017

no problems - excellent stay. Fantastic breakfast too.

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Works for me...

By

March 24, 2017

Maybe not the most glamorous hotel in the world, but for friendly staff and a reliable bed for the night it works well.

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HI Runcorn

By

March 24, 2017

Pleasant, friendly staff and a reasonably pleasant place to spend a night

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Runcorn visit

By

March 22, 2017

club

This is our second trip up to Runcorn. We enjoy the facilities and can treat it like a spa weekend. We mainly choose this hotel so we can go shopping in Cheshire Oaks. So there is nothing better than a full day of retail therapy than to come back to a sauna, jacuzzi and swim to unwind.

The room was nice and clean, bed lovely and comfortable.

The rest of the hotel looks a bit tired and could do with a lick of paint.

The food is highly priced. So didn't take advantage of the breakfast for that reason.

Overall an enjoyable weekend.

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Does a job

By

March 10, 2017

Reasonable but nothing special, food not bad and staff were friendly and helpful. Not too expensive, did a job

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Great Service

By

March 07, 2017

club

Although we were attending a family funeral, we found that our stay at the Runcorn Holiday Inn was very comfortable. The staff were very polite, friendly and extremely helpful. I would highly recommend staying here again.

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Comfortable bed

By

March 07, 2017

club

Shower not working properly. Room shabby, staff not interested, room small.

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Home from home

By

March 05, 2017

When working away you want to feel at home this is the place to go for that experience

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