Rated 3.4 out of 5 by 91
Rated 1.0 out of 5.0 by kelvin1377 Horrible Experience
Changed rooms three times during my 1hour check-in process. This hotel (rooms
July 7, 2014
Rated 1.0 out of 5.0 by roadlesstraveled2014 stay away
The hotel lobby smelled really bad. The halls and elevator reminded me of a scary movie. The room did not have proper furniture to put our luggage on. The lock on the back patio door did not work. Everything looked old, worn and it did not seem clean (there was a bobby pin we found on the floor). The lights did not work by the bed. The pad of paper had a condensation ring mark on it. They did not provide enough towels. The room stayed hot, super hot, it never cooled down. We woke up sweaty. We did not feel safe. There was no continental breakfast offered.
July 6, 2014
Rated 1.0 out of 5.0 by jsharvey Awful Hotel, believe the reviews on Trip Advisor & Google...
Was looking for a location that was right on the Garden State Parkway, and a middle point to the city and Woodcliff Lake. As in IHG member, the Saddle Brook Holiday Inn seemed like the perfect middle location. Checked in late on a Monday evening, after a day of meetings, walked in to lobby and the reviews of a musty odor were defiantly true. I get to the front desk, where I found the staff to be disinterested, and very rude. If I was traveling with someone, I would of left and gone someone where, but since I was alone and it was late I just wanted to get to my room and crash, but accepted I would try to avoid interaction with hotel staff.
Getting to my room, everything was dated, but seemed clean. No complaints until I noticed the under side of one of the two sheets were stained. (Thankfully I was in a room with two double beds) I set the AC to 60 - it's lowest setting, but my room remained hot every night of the stay. This is an issue they must be aware of as on my 3rd day, I crossed paths with some contractors installing new AC units in some of the rooms on my floor. Day 4, I get a note slipped under my door that the boiler was broken and would be undergoing repair, so I was out of hot water that morning. Other things of note, one of the elevators was not running on my visit, the other was 'faulty' regardless of going up or coming down, the button for the 3rd floor must be stuck or something, because it always had to stop on that floor.
The visit was capped off when I checked out, I was at the front desk, returning my keys, and getting a receipt and one of the staff was leaving for the end of his shift, the gentleman also happened to be one of the two members of staff when I checked in, but basically he was standing next to me, complaining about guests he had to deal with over night and what a pain they were, etc etc etc. Not the most professional things to be saying in front of another guest.
Basically, the hotel is old, smells bad, a lot of things are broken, wifi is slow, staff are rude and don't seem to care, all the things you don't expect with the Holiday Inn brand attached to it. By far the worst hotel I have ever visited. Location is great, right off the Garden State Parkway, but thats about all the hotel has going for it.
This hotel doesn't not deserve to be apart of the IHG Group and Holiday Inn brand.
July 4, 2014