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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
70%
Recommend This Property

Overall Experience

3.7

based on 835 reviews
70%
Recommend This Property

Ratings Breakdown

835reviews

  • 5 Stars
    337
  • 4 Stars
    190
  • 3 Stars
    113
  • 2 Stars
    98
  • 1 Stars
    97

Cool Room and comfortable bed

By

7月 27, 2017

club

Holiday Inn provided first class accommodations for our visit to Downtown San Antonio. The rooms were clean and the room was cool. The bed was extremely comfortable and the halls were very quiet. The shuttle to RiverWalk and Market Square is an added amenity. The only problem we had was that while we were away visiting the Market Square there was a baby crib in our room that we did not request upon our return. It was shocking and scary. We thought we were in the wrong room. Other than that, it was a great stay. Great location and a safe and secure parking lot.

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comfortable bed

By

7月 26, 2017

club

Front desk was nice and helpful. I did not enjoy seeing people smoke when it says its a non smoking environment. I enjoyed the housekeeping coming more later in the day giving you time to sleep in. The Dryers take long to dry and I think you could add another washer and dryer to help if two people are waiting to wash and dry. The housekeeping people where very nice and helpful.

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Great service and harsh mattress

By

7月 25, 2017

club

I stayed in this hotel a number of years ago while attending a conference in San Antonio. It has been updated nicely and is fresh and clean looking inside and out. the staff was attentive to every need, especially in helping me correct a problem because an extra reservation had been made. The room was nice and my boys enjoyed the pool. Unfortunately, the mattresses were firm to the point of discomfort. Oddly, the laundry hampers for housekeeping were consistently parked in a guest corridor outside a housekeeping storage/workroom. It didn't pose a problem, it just wasn't pleasant to look at every time we walked through the hall.
It's a perfectly fine hotel with fabulous customer service.

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Life made easy

By

7月 24, 2017

club

So there I was stuck in San Antonio due to a 6 day stay and only a 3 day training course. Not a bad town to be stuck in but it's not home! The hotel was very comfortable, made it really easy to relax and not dwell on the fact that I couldn't go home for 3 more days. All of the amenities were easy to find and take part in. There is only 1 thing, NO GRILL. My suggestion is to get one, let people know it's there. Purely my suggestion, steak on the grill at a hotel is awesome if you know what your doing. It also gives a sense of home to the situation what ever it may be. The local HEB is only a mile and this would have been my mode of eating in the evening if there was one.

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Ihg points

By

7月 23, 2017

I stayed for 5 nights this week but only recieved points for 1 night. And i noticed that the points are not 500 perstay anymore. I would like for my points to be added to my account. The points are the main reason i stay at ihg hotels.

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Inept staff

By

7月 23, 2017

I arrived to check in at 2:30 pm on a reservation I had made several months in advance. I am an IHG platinum elite member. I was told there were no rooms available until the 4:00 check in time. However, the friend I traveled with walked in 5 minutes after me and received a room. I asked if I could downgrade to a queen room instead of a king but was told there were no rooms. I unloaded my luggage and took it to my friend's room. I went back to the front desk at 4:00, at which time I had to wait in line for about 10 min. When I got to get front desk, I was again told there were no available rooms, although people on either side of me were receiving rooms. At this time, I became angry and asked why people arriving after me were given rooms. I was told that rooms are assigned the morning of arrival and could not be changed because "it would mess up the system". The person told me that due to the delay, they would give me a reduced rate. I told them I would be giving a negative rating and asked that they call me when my room was ready. I received a call about 5 minutes later that they had found me a downgraded room. I went back downstairs and waited in line again to get my key cards. After receiving keys, I went back to my friend's room, loaded my luggage and took to my room, only to find that neither key worked. I took my luggage back downstairs , and waited in line again.

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Great Experience

By

7月 22, 2017

club

Our stay here was pleasant. The kids had a great time here, as well as good night sleep. Staffs were friendly, and room was clean at all times. We'll definitely be staying here again...

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Great service

By

7月 22, 2017

club

Place was very clean and comfortable! I always stay here when I got to San Antonio!

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Property needs renovation and staff non responsive

By

7月 21, 2017

Rooms not ready at 4 pm. Property was not clean and the over charged me! Tried contact the management 4 days ago and still waiting on a return call. One of the worst IHG experiences as a Spire Elite member!

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Great location and service!

By

7月 21, 2017

club

This was a perfect location to stay and have easy access to the river walk, downtown and the market! The hotel shuttle dropped us off at each of the places versus us trying To pay and park or walk with little kids. The shuttle driver gave us lots of details about the area and things we might need or places we don't want to miss. The pool was extremely clean and well maintained! All of the chairs and tables around the pool were clean and worked well. Our room was very clean and the bathroom was cleaner then in any hotel I have ever been in. The bed was comfortable
and we all slept well! The breakfast was less desirable as the bacon was the already cooked stuff they just warm up and was really nasty, the eggs and sausage were not good either. We stuck with fruit and waffles after the first day and those were good!

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San Antonio

By

7月 21, 2017

platinumelite

This hotel is OK, in general, needs a lot of upgrades on TV S And doors, the balcony was so dirty, showers accessories need some upgrades as well

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Did not like.

By

7月 20, 2017

The room was very old and had a hole to the outside over by the air conditioning unit. Website states check in as 3 however the hotel sign said 4. We didnt get in until after 5. On the day we checked out , which check out time was 11am, they started knocking on our door at 8am and knocked every 30 mins until 10 when we left. The only thing good about the hotel was the pool and the shuttle to down town. We were very upset with the checking in and out process and the staff did not mind that you were upset. I would not recommend this hotel nor will I stay again.

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