Rated 4.0 out of 5 by 289
Rated 5.0 out of 5.0 by Miss3 Came for a meeting
I stayed at this Hotel and attended a meeting. The property was clean and the room was very comfortable. I would stay here again.
October 1, 2015
Rated 4.0 out of 5.0 by andicaldwell Rooms need attention
We were coming to this hotel due to the availability of the shuttle to SeaWorld and it being close to the downtown river walk. Enjoying a quick weekend getaway with our daughter and her fiancé for her birthday. When we made our reservation we received the GE discount on our room which was very nice. We did not request a King Suite, but just a regular king room but the suite was a nice upgrade. As I myself have worked in the hotel industry for several years, I am rather picky about my room stay. The room we stayed in needed repair. The ceiling throughout had several cracks in the ceiling and leak stains all over. The microwave was never cleaned and the desk and tables are in need of repair, the desk chair had pieces missing on it. It seemed to me like the rooms need some attention. Now for the property itself, It was BEAUTIFUL. Very nice, the restaurant was excellent. the property was very nice, and decorated beautifully. I did not see my daughters room, but as far as ours, if someone was paying full price for a suite, it would be very disappointing. Also, I don't know the young lady's name when we checked out, but she was not very friendly, didn't even ask how our stay was.
September 28, 2015
Rated 1.0 out of 5.0 by cikotar Attending for event
Horrible staff. Room is ok NOT sure if it's worth the price.
My sister had an event on Sunday at the ballroom located in the hotel. Seemed convenient to stay at the same location. The shower experience was the worst NO pressure of any kind. Explained my concern to front office staff, they did NOT care. Upon check in I noticed the staff was unprofessional and did NOT know how to greet customers.
My family own IHG hotels we know the standard. The service at this hotel has been bad.
My sister had it worst. She was hosting an her baby shower in the Cambria ballroom Very poor service overall. Nothing went according to the contract or as discussed with event sales manager.
Would never stay here or recommend their banquet facilities to anyone!!
September 27, 2015