Rated 4.4 out of 5 by 965
Rated 5.0 out of 5.0 by WanderingTaxman1 Everything Needed and Wanted
This hotel hit high marks across the board. The upgrade to the high level suite was a pleasant surprise. Views were nice. The proximity to Riverwalk makes this a must stay place for when I am in town for business or pleasure.
I have no negatives on this property -- and believe me -- I'm a finicky traveler.
August 28, 2015
Rated 5.0 out of 5.0 by BenCass Great location and quality
This hotel has a great location on the Riverwalk. From friendly staff to nicely furnished rooms, this hotel was a great experience for our family on vacation.
August 27, 2015
Rated 1.0 out of 5.0 by Robert_Austin Issues with accounting and access
The hotel itself is very nice and conveniently located on the Riverwalk. We did experience an ongoing issue throughout our stay that involved the room keys not being recognized by the parking gates. But the most annoying aspect of our stay involved IHG's accounting system. Our first night was an annual IHG credit card award night but they mistakenly charged the corporate charge-back amount to me. The next two nights I had reserved using a combination of points and cash, resulting in the purchase of 40,000 additional points to cover the stay. But due to an accounting error they have erroneously debited 20,000 of those points from my account and I've spent several hours documenting the transactions and showing them the series of debits and credits that lead to the error but unfortunately I can't get past the front-line email and phone reps who don't have a grasp of accounting at all. These issues have seriously marred the memory of what could have been an enjoyable stay.
August 26, 2015
Rated 5.0 out of 5.0 by Mari1980Riojas Great Front Desk Personnel
I had family come in from Mexico for a Sweet Sixteen last minute. I called to book 2 rooms and the young lady name Elizabeth was more than helpful. She went above and beyond to accommodate my family especially last minute. Bonnie and Steven were such joy to work with they were very courteous and friendly. They had all the answers I needed and never did once did they get frustrated with us due to my family being Spanish speaking only. I will definitely recommend Holiday Inn Riverwalk to everyone and book myself again!!
August 24, 2015
Rated 4.0 out of 5.0 by Stu Padaso Good Hotel
Good stay,clean room. Walking distance from venue.
August 22, 2015
Rated 5.0 out of 5.0 by Twentywatch great stay
Absolutely perfect with the exception of the flooring, we could not walk barefoot without getting black residue on our feet.
August 21, 2015
Rated 4.0 out of 5.0 by Brad9191 Hotel
Great Location, bathroom could've been better prepared before our arrival. But overall, good experience
August 21, 2015
Rated 5.0 out of 5.0 by PEAT15' Very comfortable and excellent service.
The entire hotel staff was very helpful and courteous. The food at the restaurant is very good also. Access and egress to the parking garage is excellent and the hotel location has easy access to all of the downtown and river walk tourist attractions. I would definitely stay here again.
August 21, 2015