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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 479 reviews
96%
Recommend This Property

Ratings Breakdown

479reviews

  • 5 Stars
    368
  • 4 Stars
    70
  • 3 Stars
    21
  • 2 Stars
    15
  • 1 Stars
    5

Bad Customer Service

By

July 17, 2017

I went to the hotel asking around noon asking for early check in availability. The rep at the front desk was rude, didn't even make eye contact with me and jut told me "sorry, there is no early check in. She pointed and the lobby and said others were waiting as well, to come back in an hour and a half. So I told her I'd wait in the lobby. But she didn't even bother looking up my reservation. Then later another rep joined her and they were talking, I decided to walk over and check on the status. Over an hour and 15mins had passed, I asked the other rep about early check in and she asked Isabel, she said no. So I asked why? I've checked in at other hotels early without a problem. She mentioned they were cleaning them. So how do I get priority checking? She stood quiet and asked for my last name and looked me up in the computer. "Coincidentally" a room became available and I was able to check in.

Horrible customer service, she had me and my daughter wait for over an hour and never bothered looking up my reservation. She wanted us to come back, good thing I decided to stay in the lobby. The only reason I walked up to them and asked on the status because they seemed to be carrying a conversation and forgot about the guests they had waiting.

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Great guest service

By

July 13, 2017

Had great customer service, everyone was really nice. The rooms where very clean

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Hotel amigo

By

July 12, 2017

club

Solo una noche estuve en la ciudad de San Diego y el
Alojamiento en la reconocida cadena hotelera Holiday Inn fue muy comfortable pues encontré un hotel limpio y amplio además de su decoración modernista e innovadora.
Aunque siempre mi prioridad es el lado humano, y en este hotel el personal fue muy amable
Gracias staff

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remote location and good value

By

July 11, 2017

club

This hotel is a really not near any shopping, attractions etc but near the highway so you can get to where you are going. There is a fair amount of road noise. Breakfast was good and staff was friendly.

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Awesome Stay!

By

July 05, 2017

The room was very nice and clean! The beds we're very comfortable. Coffee was Kurig and easy to use. Whatever we needed, if they could help, each staff member tried! I have a hard time relaxing but this was an awesome stay! We had excellent service and excellent food for breakfast! Coffee, again, was great! Hot tub was nice, clean, and we even had a hotel employee putting towels out and offer us fresh ones! The staff treated my whole family with respect, including my teenage boys! They could ask them for anything and not be treated poorly! Would we stay here again? You better believe it! I have family out there and the stay made me feel like I was at a spa almost! And that says it all!

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Happy Staff Happy Guest

By

July 04, 2017

club

This hotel is located within a short drive to the entertainment areas San Diego is known for. I was very pleased with the staff who were always available and helpful from getting me a room before check in time to giving me directions to places to see and eat. I like that the parking is included so many of the hotels in the area charge for it. I will stay there again next time I'm in SanDiego.

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Perfect stay!

By

June 29, 2017

platinumelite

Would highly recommend! Clean, welcoming, friendly and professional staff! Enjoyed our visit and would return if we're back in this area again.

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Love convenient location

By

June 28, 2017

Location was perfect... room was clean and very spacious... hotel staff very helpful and prompt when services were needed...look forward to staying here again

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Excellent staff. Comfortable rooms.

By

June 25, 2017

Could not be happier or more satisfied in a hotel costing twice as much.

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Holliday Inn - Miramar

By

June 24, 2017

club

Loved the staff and that fact that breakfast was included. And they always have a great selection of pillows.

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Great service very clean

By

June 22, 2017

club

Great service very clean customer service was excellent The rooms were very clean and well-maintained

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Wonderful, friendly and efficient staff

By

June 21, 2017

club

will stay again just for the staff and location. great value for the $$$ I pay

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