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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 960 reviews
79%
Recommend This Property

Ratings Breakdown

960reviews

  • 5 Stars
    399
  • 4 Stars
    311
  • 3 Stars
    134
  • 2 Stars
    65
  • 1 Stars
    51

Excellent property

By

May 22, 2017

The hotel is very nicely appointed. The bar area is nice and the food was amazing. I had the hot wings which were very hot but yummy. The room was clean and comfortable. The breakfast buffet was wonderful and the wait staff was friendly and extremely efficient. If I travel to San Francisco again I would definitely choose this location again.

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Exceptional Staff

By

May 21, 2017

In today's world it is rare for expectations to be met, much less exceeded. The totality of our visit to this hotel, from making the reservation to check out, accomplished just that. I was traveling with my special needs, non-verbal son who was receiving a chemo therapy infusion at UCSF Pediatric Treatment Center. I honestly chose this hotel simply based on its close proximity to the hospital. Front desk clerk, Steven, was SO kind in not only making the process as smooth as possible but also taking the time to greet my son. When there was a noise disturbance around 2:00 a.m. on the outdoor patio, Carolyn, the hotel operator, worked her magic and had security disburse the group in mere moments. We ordered breakfast from room service. It arrived hot and within 20 minutes. Again, the waiter who delivered, was not only professional but very kind. The staff is the face of Holiday Inn and is doing an outstanding job of elevating the brand.
I have been lucky enough to stay in many five+ star and did not receive such exceptional service. I would highly recommend this establishment.

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清潔感のある居室と素晴らしいスタッフ

By

May 19, 2017

室料はちょっと割高だと思いますが、場所柄適正価格だと思います。ただ、周辺にお店が少なく、移動が大変でした。
特に夜間は周りがホームレスであふれており、ちょっと危険を感じました。
ユニオンスクエアもしくはフィッシャーマンズワーフの方が夕食などの選択肢は多いと思います。
ホテルはサービスもよく、スタッフの対応もしっかりしています。浴室は清潔でバスタブもある満足いくものでした。
ビジネスでの利用であれば、何ら問題ないと思います。

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Nothing

By

May 19, 2017

club

Hated the location, no free parking with very high fees

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Great room, very expensive breakfast

By

May 18, 2017

club

The hotel and hotel staff were relay good. The location is good around 10 mins from downtown. My only comment is the breakfast was expensive for what it is. I wish they work on this issue by either reducing the price or adding more food options.

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Customer

By

May 18, 2017

club

I found the stay to be comfortable however I was disappointed in the in the dollar amount charged for parking. I was also disappointed that a free or reasonable breakfast wasn't offered.
The on site restaurant looked nice but the cost of the food and beverages turned me off. I often enjoy a meal and or cocktail at the hotel bar and quite often they are complementary but I refuse to over pay as a guest.

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Stay and Parking

By

May 16, 2017

The hotel was very nice, the room was clean and getting from the parking garage to inside the hotel was very easy.
While I am grateful the hotel has parking, I just find it difficult to justify charging such a high rate to park in the parking garage when you are staying at their hotel. I understand parking in San Francisco is tough, but as a patron of the hostel I think paying over $40.00 a day to park your car is a bit much.

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Highly recommended!

By

May 16, 2017

Great room at a good price for downtown SF. Nice lobby and friendly staff.

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Comfortable and good location

By

May 16, 2017

club

Really close to City Hall and just one block from the BART station, the location of the Holiday Inn Civic Center is great for business purposes. The staff is friendly and responsive for any kind of needs. The only issue I may complain about is the booking system I used did not warn me of taxes that are to be paid in the United States. Those taxes exceded my budget for a hotel room and I am not happy about it.

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Friendly and accomodating staff

By

May 15, 2017

club

The hotel staff were great! The front desk was very friendly and accommodating when I needed to switch rooms. The doorman arranged for a shuttle to get us to the airport that worked out perfectly. I accidently left my cell phone hotspot behind when I checked out. The housekeeping staff had found it and were holding it for me. The hotel is conveniently located near the Federal Office Building.

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Nice hotel, bad area.

By

May 15, 2017

.Nice hotel, area surrounding it not safe to walk after dark and sketchy during day.

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Good location and value, bad food

By

May 13, 2017

platinumelite

Location was good for easy access to Civic Center Plaza, the Mission, China Basin, etc. Good value all things considered (like many Holiday Inns).

Had the worst breakfast in the restaurant, and it was overpriced to boot. Rooms were nice and updated and clean and otherwise good.

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